CONSTANT crashes on M2 Mac, whenever I use the text tool

Forum|Forum|1 year ago
June 28, 2024
2 replies
382 views

Hello!
I'm on my brand spanking new M2 Ultra Mac Mini, and I'm getting CONSTANT crashes; as in, at least 100+ a day. Like every 2-3 minutes.

I've have tried deleting, scrubbing and reinstalling everything multiple times.
It seems to occur most frequently whenever I use the text tool, or try to import any kind of media. Sometimes, it will also just crash the moment I try to load up the app.

PLEASE fix this - I have sent more than 100 reports in, in the hopes that you will fix this bug! It is impossible for me to do my job currently.

Performance or Stability

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Hi @Mathias36794383jawh,

Are you still experiencing this issue? We have not heard back from you yet. I'll move your post to the Discussions forum if you still need help with this issue. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

Mathias36794383jawhAuthor

Participant

Hey, sorry, I didn't realize you had replied.

I am still experiencing this issue, yes. I've sent countless crash reports, so it's very weird if you didn't get any.

Bruce Bullis

Community Manager

That sounds pretty bad.

It's a new machine; I take it you have never seen PPro perform reliably, on the new M2?

Best approach: Identify specific steps, which reliably crash your system. That would give us a starting point, for further troubleshooting.

I checked; we have received zero crash reports, from the email address you're using for this forum...?

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