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hanskfroschauer
hanskfroschauer
Known Participant
May 26, 2019
Question

Constant crashes previewing LUTs in Lumetri?

  • May 26, 2019
  • 1 reply
  • 572 views

Even though I keep my LUTs in the recommended location (Application Support/Adobe/Common/Luts/...), as opposed to placing them into 'Package Content', I cannot preview (or apply) more than approx 10 LUTs in a row in Lumetri/Creative before Premiere gives me an error (AEVideoFilter 13), freezes up and can only be fixed by force-quitting the application.

This has nothing to do with the specific LUTs, it doesn't matter which LUTs I preview (I have literally hundreds if not thousand of them) – after 10-12 LUTs, I get the error and Premiere freezes, so this is definitely a Premiere (or a Lumetri?) issue, nothing to do with the LUTs. Location of the LUTs doesn't affect this either. Even If I open them from another location using 'Browse...', after about 10 LUTs, I get the error and Premiere freezes.

I can see that this is a widespread issue, reports of this go quite a while back, and I find it hard to believe that this can't be fixed?

Please help.

    This topic has been closed for replies.

    1 reply

    R Neil Haugen
    R Neil Haugen
    Legend
    May 26, 2019

    It is an occasional issue ... for a very select group of users, apparently including ... you. Don't you feel special today?

    I've never been able to replicate this ... but for a select group, this can happen. Posting the hardware, the media involved, any other effects, 3rd party effects, any data whatever that might be useful in nailing this down would be useful.

    Also ... posting this over on the bug/features OverView site would help. First, anything there goes directly to the engineer's systems, and a good informational filing of what is going on could help with the data compilation for hunting and killing this bug. Almost more importantly, it also gets collated and posted to the upper managers who determine engineering budgets.

    Neil

    Adobe UserVoice Bug /Feature form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

    Everyone's mileage always varies ...
    T
    timo65576948
    Participating Frequently
    May 27, 2019

    I've also been experiencing this issue for sometime and went looking for an answer tonight as I'm getting a bit over it.

    I too have the LUTs in the recommended location - which is only maybe 10 custom LUTS. It only seems to be a preview problem, as once any LUT is applied there is no crashing.

    Mac OS 10.13.5

    Processor 2 x 2.66 GHz 6-Core Intel Xeon

    Memory 32 GB 1333 MHz DDR3

    NVIDIA GeForce GTX 980 Ti 6143 MB

    Adobe PP 12.1.1 (Build 10)

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