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James31466337a76x
Participant
September 22, 2024
Question

Constant software crash Premiere Pro and After Effects after 24.6.x+ updates

  • September 22, 2024
  • 6 replies
  • 741 views

Im in the middle of a project for a wedding and before starting this project i updated to 24.6 on both Premiere Pro and After Effects, since then i have updated to the most current version with the problem persisting. I open either of these applications and there is a 50/50 chance that it will just immediately crashand with ever file modification on the project there is still the same 50/50 chance that the application just closes. This is making exceedingly dificult to complete this project.  These applications were stable before the last couple updates. 

  • Adobe Premiere Pro version number: 24.6.1
  • Adobe After Effects version number: 24.6.2
  • Operating system - Windows 11 Pro Version 23H2
  • System Info: CPU, GPU, RAM, HD:

    • AMD Ryzen 7900X3D

    • AMD Radeon RX7900XTX

    • GPU driver: Current Version 24.8.1

    • 64 GB G.Skill Trident Z5 DDR5 6000

    • Hard Drive 2x 2TB Western Digital Black NVME M.2

  • Video format: H264 4k 60fps from a DJI Air2S
                              H264 4k 30fps from a GoPro 7 Black
  • Steps to reproduce - (Very important!) It is completely at random, any modifications of the files within the project can trigger the application to immediately close.
  • Expected result - What should have happened after the last step? the application stay open so i can complete this job. 
  • Actual result -  What did happen after the previous step? Application hangs for a second, then closes without any notification, when i re-open the application i get a red error stating  "Premiere Pro Quit Unexpectantly while a project was open"
    This topic has been closed for replies.

    6 replies

    J
    James31466337a76xAuthor
    Participant
    October 23, 2024

    I moved to Davinci Resolve 19, due to the lack of response and support for this issue. 

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    October 23, 2024

    Updating the status of this bug report.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    James31466337a76xAuthor
    Participant
    September 23, 2024

    I thought it had helped, but i chose "replace with After Effects Composition" and it crashed Premiere Pro, but i continued working the clip in After Effects. I added 3D Camera Tracker and some texe tied to the tracker and then After Effects crashed. when i re-opened Premiere Pro it indicated "Premiere Pro Quit Unexpectantly while a project was open". I cannot correlate a reason for these crashes, as they are at complete random, not doing the same thing each time they happen. 

      IanB_360
      Community Manager
      IanB_360Community Manager
      Community Manager
      September 23, 2024

      Hi James31466337a76x

      Sorry for the late reply, and it sounds frustrating the issue you are having right now especially in the middle of a project.  I wanted to check and see if reinstalling the AMD drivers helped out at all with the issue you are facing? 

       

      Ian

      J
      James31466337a76xAuthor
      Participant
      September 22, 2024

      I have uninstalled and reinstalled the AMD graphics drivers, going to test if this resolves the issues.

        J
        James31466337a76xAuthor
        Participant
        September 22, 2024

        Another notable issue, when working in Premiere Pro and choosing to replace a clip with an After Effects Project, some of linked clips in this project suddenly stop being linked and i have to render them and replace the linked clip with the rendered one.

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