Crash and Overusage of Ram in Project load // Cant work
Hello,
so I have been dealing with this for a while and the Adobe & Razer Support have not been able to help me.
please please please, if anyone knows anything i would appreciate the help, i cant work and i'm loosing my mind...
It started looking like your basic "empty your media Cache" error, but it's way worse.
Everytime I try to start my projects (in PP19 or PP20) my Laptop uses every bit of RAM possible for about 3-5 Minutes. Razer Blade 15, 32GB RAM, RTX 2070 8gb VRAM. The same projects are easily opened within 20-30 seconds on my old laptop (16gb ram, GTX 960).
During this time it mostly crashes, while using 26-28gb RAM & 90-100% CPU for 3-5 Minutes. Problem is, it does not care about how much RAM i let PP use, (did min & max), it always uses everything possible...
When it crashes, its either without saying anything or with the error "low-level exception occurred in: Importer MPEG (importer:8)". IF it someone doesnt crash, everything works perfectly for a while...
I am aware that the projects are not small, but the same work on my old one with hardware decoding also turned on.
If i turn Hardware decoding off, it is possible to load the project, but why would i have a 8GB VRAM and playback is too slow to work.
Here is everything I have tried till now:
- Delete Media Cache
- Delete Previews / Preferences
- Factory Reset my Laptop
- Everything is updated, tried different drivers for the RTX (the one set by Razer & NVidea Studio Driver)
- Assign alot of RAM to PP or very little (it still uses everything)
- CUDA on/off
- NVidea Control Panel -> Use only Nvidea Processor for 3D
- Premiere Pro 2020 and 2019
- 16gb ram inserted & 32 gb ram inserted (always overusing ram at start)
Any help appreciated,
Thank you,
Semmy
