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crash on opening (windows 10)

Forum|Forum|6 years ago
November 2, 2019
4 replies
1183 views

Adobe premiere pro 2019 cc keeps crashing at the plugin ' ImporterQuickTime.prm '

This is happening on WINDOWS 10. Please help.

I have tried reinstalling, turning pc off and on, and I went AppData/Roaming/Adobe/Common/ and then I don't see Essential Sound ???? I need help

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Correct answer RjL190365

Based on the screenshot of your system's specs, it does not meet the minimum hardware requirements to run even Premiere Pro CC 2015, let alone Premiere Pro 2019. All these versions now require far more RAM installed than what your system currently has. 8 GB is now the absolute minimum for all recent versions of Premiere Pro while Premiere Pro 2019 now recommends at least 32 GB of RAM.

To top it off, that laptop's CPU, despite it being a quad-core CPU, is actually weaker than even the weakest dual-core Pentium Gold CPU, let alone a current-gen Core I-series U processor. This is because the Pentium N-series is not based on the Core architecture at all - but is actually based on the substantially inferior Atom architecture. You basically have a CPU that's only about as powerful as a smartphone in that laptop.

A

Anonymous

If you haven't updated your Intel graphics drivers yet, read this: https://helpx.adobe.com/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

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RjL190365

Legend

If you were able to launch it before, but now you cannot after the update to 2019, then 2019 is now becoming very picky. You assumed that the minimum hardware requirements didn't change at all between older and newer versions while in reality they have changed very significantly. 2019 will not launch at all if your system has less than 8 GB of installed RAM in your system regardless of the rest of the hardware configuration.

This just goes to prove that you failed to read the minimum system requirements on Adobe's Web site itself.

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doormatt777777777777777Author

Participant

no need to be rude lmao. not sure you read this part of the site:

https://prnt.sc/prwzq2

have a good day :))

R

RjL190365Correct answer

Legend

Based on the screenshot of your system's specs, it does not meet the minimum hardware requirements to run even Premiere Pro CC 2015, let alone Premiere Pro 2019. All these versions now require far more RAM installed than what your system currently has. 8 GB is now the absolute minimum for all recent versions of Premiere Pro while Premiere Pro 2019 now recommends at least 32 GB of RAM.

To top it off, that laptop's CPU, despite it being a quad-core CPU, is actually weaker than even the weakest dual-core Pentium Gold CPU, let alone a current-gen Core I-series U processor. This is because the Pentium N-series is not based on the Core architecture at all - but is actually based on the substantially inferior Atom architecture. You basically have a CPU that's only about as powerful as a smartphone in that laptop.

D

doormatt777777777777777Author

Participant

I was able to use Premiere a couple of times before it started crashing so I don't understand lol

A

Anonymous

Post system information please. Graphics card and driver version. Version of Windows 10. Exact version of Premiere Pro.

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doormatt777777777777777Author

Participant

premiere pro 13.1.5

Screenshot of specs etc.

https://prnt.sc/pruyxw

A

Anonymous

Look, I'm not one to reject requests for help based on the specs of one's computer like others on the forum might, but your computer has only 4GB of RAM and a Pentium processor. I have to assume that the issue is the onboard graphics card: https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-CC-stalls-at-ImporterQuickTime-prm-quot-Unable-to/td-p/5920240

What version of the Intel Graphics Driver are you running?

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