Crashes after replacing GPU - error -1609629695 and 3
- February 21, 2024
- 1 reply
- 395 views
Hi
Specification: Ryzen 3600 + 16GB, Windows 10 22H2
Video: 1080p/60 + 2x cutted, color keyed streams, duration 1h30-2h
Premiere Pro 24.1
Recently I was using GTX 1050 2GB and everythinh was fine. ~2h long sequence as described above was successfully exported with hardware acceleration.
Next, I have upgraded gpu to GTX 1650 Super 4GB. Then Premiere started crashing. Firstly, I have observed that after editing sequence for some time, video preview is getting blank (audio is ok) and exporting always crashes with error -1609629695. Restarting Premiere restores video preview and exporting possibility until it crashes once again after some time. It does not depend on sequence duration. It happens also on very short sequences (less than minute) with one video stream.
The same crashes occur while exporting. It crashes randomly after 10, 20 or sometimes after 40 minutes. Types of crashes:
1. the program freezes, cpu/gpu usage goes to idle, cancel button is working
2. error -1609629695
3. error 3
At all cases after getting back to editing, video preview is blank and further exporting gives error -1609629695. Premiere needs to be restarted.
It is weird because current gpu has more vram so it can't be hardware requirements issue as similar sequences were able to export with older gpu.
What I have done:
- reinstalling gpu drivers (546.xx game version)
- installing gpu drivers (551.23 studio version)
- reinstalling premiere 24.1
- installing Premiere 24.2
- updating Windows 10, cleaning etc.
- exporting without any other programs running
In attatchments screenshots showing computer resources during exporting and after crashing:
pp1.jpg - begenning of exporting
pp2.jpg - freeze at 68%
pp3.jpg - error -1609629695 at 4%
pp4.jpg - error 3 at 26%
Where could be the problem?
Thanks in advice
