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Participant
February 21, 2024
Question

Crashes after replacing GPU - error -1609629695 and 3

  • February 21, 2024
  • 1 reply
  • 395 views

Hi
Specification: Ryzen 3600 + 16GB, Windows 10 22H2
Video: 1080p/60 + 2x cutted, color keyed streams, duration 1h30-2h
Premiere Pro 24.1

Recently I was using GTX 1050 2GB and everythinh was fine. ~2h long sequence as described above was successfully exported with hardware acceleration.

Next, I have upgraded gpu to GTX 1650 Super 4GB. Then Premiere started crashing. Firstly, I have observed that after editing sequence for some time, video preview is getting blank (audio is ok) and exporting always crashes with error -1609629695. Restarting Premiere restores video preview and exporting possibility until it crashes once again after some time. It does not depend on sequence duration. It happens also on very short sequences (less than minute) with one video stream.
The same crashes occur while exporting. It crashes randomly after 10, 20 or sometimes after 40 minutes. Types of crashes:
1. the program freezes, cpu/gpu usage goes to idle, cancel button is working
2. error -1609629695
3. error 3
At all cases after getting back to editing, video preview is blank and further exporting gives error -1609629695. Premiere needs to be restarted.

It is weird because current gpu has more vram so it can't be hardware requirements issue as similar sequences were able to export with older gpu.

What I have done:

- reinstalling gpu drivers (546.xx game version)

- installing gpu drivers (551.23 studio version)

- reinstalling premiere 24.1

- installing Premiere 24.2

- updating Windows 10, cleaning etc.

- exporting without any other programs running

In attatchments screenshots showing computer resources during exporting and after crashing:
pp1.jpg - begenning of exporting

pp2.jpg - freeze at 68%
pp3.jpg - error -1609629695 at 4%

pp4.jpg - error 3 at 26%

Where could be the problem?
Thanks in advice

This topic has been closed for replies.

1 reply

Ishan Y
Inspiring
February 23, 2024

Hey there,

Sorry for the issue. The total duration and compression on your source files might generate a lot of load for your CPU and RAM. Please try transcoding your source file to an edit-friendly codec like Prores 422 LT. You can use Shutterencoder (https://adobe.ly/3OUtkHI) to do so. Please also check if you can spare more RAM for Premiere Pro by going to Edit > Preferences > Memory and reducing the RAM reserved for other applications. Let us know how it goes. 

 

Thanks,

Ishan

Participant
September 13, 2024

I'm sure it is not a harware problem. This error in premiere occurs randomly, after 5 minutes of encoding or after 2 hours, when computer is being used for other things or not. VRAM and RAM is not fully used.
Now I expert to Media Encoder and the same projects are encoded without problems.