Crashing 'Debug Event' - 'Premiere Pro Has Encountered An Error'

Forum|Forum|4 years ago
September 6, 2021
4 replies
1647 views

Need some help. Been using premiere for 10 years and never had an issue like this one.

I'm getting a 'debug error', see image attached for specifics.

Seems to be only having on a specific project. Though this project is a documentary I've been working on for the past 18 months so I really can't afford to go backwards significantly.

I've tried deleting rendered files and plugin settings on program boot. Not sure where to go next, help appreciated

This topic has been closed for replies.

Joost van der Hoeven

Community Expert

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version. Are you using the Beta? Thanks.

dylan5E0E

Participant

Latest Windows 10 version, RTX 3060, Ryzen 5800X, 32GB ram, all latest drivers. Tried both the latest 2021 version

defaultotxox4idxleo

Participant

hello, didi you fix it? Im having the same error

JDGattiAuthor

Participant

Here is the text taken from the crash report:

[2021-09-07_10-27-45][19124][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.
[2021-09-07_10-27-45][19124][Info] [general] Debugger enabled for runtime group Home Screen on port: 9222 breakOnStart: no
[2021-09-07_10-27-45][19124][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be
[2021-09-07_10-27-45][8792][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-09-07_10-27-45][8792][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 236 PERF - Start Screen Init start
[2021-09-07_10-27-45][8792][Default] [console] CCX Start v4.4.0.52
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 236 PERF - Sophia Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 238 PERF - Ututs Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 239 PERF - IMS Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 240 message: Fetching NGL Profile. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 240 PERF - Fetching NGL Profile. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 240 PERF - Locale Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 249 PERF - MainStore Init start
[2021-09-07_10-27-45][8792][Info] [console] [HS][Sophia] self.launchCount 108
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 254 PERF - Platform init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 254 PERF - Shared Settings Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 258 message: Fetching Recent Files. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 258 PERF - Fetching Recent Files. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "43B88EC66CD94C8CE1CA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1631948399000,
"graceTime": 8553600000,
"licensedFeatures": [
"Premiere_5.5",
"Premiere_7.0",
"Premiere_8.0",
"Premiere_Base_13.0",
"Premiere_Base_3.0",
"Premiere_Base_4.0",
"Premiere_Base_5.5",
"Premiere_Base_6.0",
"Premiere_Base_7.0",
"Premiere_Base_8.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Encore_Base_5.0",
"Encore_Base_6.0",
"Encore_Base_7.0",
"Euclid_Base_1.0",
"MediaEncoder_Addtnl_Exporter_2.5",
"MediaEncoder_Addtnl_Exporter_3.0",
"MediaEncoder_Addtnl_Exporter_7.0",
"MediaEncoder_Base_2.5",
"MediaEncoder_Base_3.0",
"MediaEncoder_Base_7.0",
"MobileCenter_Base_3.0",
"OnLocation_Base_5.0",
"OnLocation_Base_6.0",
"Rush_Base_1.0",
"Story_Base_2.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1630965814364,
"licenseId": "43B88EC66CD94C8CE1CA",
"licenseExpiryTimestamp": 1640501999000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1639897199000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "AU",
"userId": "B57506864FA63A460A490D4C@AdobeID"
}
}
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 259 message: Received NGL Profile.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 259 PERF - Received NGL Profile.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 262 message: Fetching Home data
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 262 PERF - Fetching Home data
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 263 message: Fetching Utut data
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 263 PERF - Fetching Utut data
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 10 message: Shared Settings Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 264 PERF - Shared Settings Init done: 10
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 16 message: MainStore Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 265 PERF - MainStore Init done: 16
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 185 message: Locale Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 425 PERF - Locale Init done: 185
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 437 message: Received Home CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 437 PERF - Received Home CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 440 message: Received Utut CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 440 PERF - Received Utut CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 443 message: Loaded JSON Data: Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 443 PERF - Loaded JSON Data: Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 444 message: Parsed JSON file for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 444 PERF - Parsed JSON file for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\User\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-15.4.0-en_US-01b30479-1564-4df2-b5f8-af3a9ead215f.json
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 444 message: Finished parsing CCXP data for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 444 PERF - Finished parsing CCXP data for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 447 message: Loaded JSON Data: Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 447 PERF - Loaded JSON Data: Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 447 message: Parsed JSON file for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 447 PERF - Parsed JSON file for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\User\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-15.4.1-en_US-bea4a4bd-0b47-4395-b4a8-92e4f79e82ca.json
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 448 message: Finished parsing CCXP data for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 448 PERF - Finished parsing CCXP data for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 212 message: Ututs Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 450 PERF - Ututs Init done: 212
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 215 message: Sophia Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 451 PERF - Sophia Init done: 215
[2021-09-07_10-27-46][8792][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 992 message: Received Recent Files.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 992 PERF - Received Recent Files.
[2021-09-07_10-27-46][8792][Default] [console] 992 PERF - Launch CCXProcess start
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 738 message: Platform init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 992 PERF - Platform init done: 738
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 993 message: Updated access token
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 993 PERF - Updated access token
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 754 message: IMS Init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 993 PERF - IMS Init done: 754
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1010 message: UI Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1010 PERF - UI Ready
[2021-09-07_10-27-46][8792][Default] [console] 1021 PERF - Launch CCXProcess done: 29
[2021-09-07_10-27-46][8792][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2021-09-07_10-27-46][8792][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1116 message: Interactive Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1116 PERF - Interactive Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 880 message: Start Screen Init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1116 PERF - Start Screen Init done: 880
[2021-09-07_10-27-46][8792][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2021-09-07_10-27-46][8792][Default] [console] [Ce-1] preFetchDocuments - Waiting for initialization to complete
[2021-09-07_10-27-46][8792][Warn] [console] The "quiet" variant of Button is deprecated. Please use the quiet "primary" variant instead.
[2021-09-07_10-27-46][8792][Default] [console] User intent container: undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to retrieve user aptitude
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to get user intent.
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] User intent container: undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to retrieve user aptitude
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to get user intent.
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1233 PERF - Late Loads start
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] Ingest :: [e35f57bf-795d-13f9-3068-011c0443e73a] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 9 message: Late Loads
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1242 PERF - Late Loads done: 9
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1242 message: All done
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1242 PERF - All done
[2021-09-07_10-27-46][8792][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-07_10-27-46][8792][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] Ingest :: [e35f57bf-795d-13f9-3068-011c0443e73a] Success sending 1 events: [{"time":"2021-09-07T10:27:46.662+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":240,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-09-07T00:27:45.667Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"DAF331CBAF0D4E86969D18D55092DBDF","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.662+1000"}}]
[2021-09-07_10-27-56][8792][Default] [console] [HS][Analytics] Ingest :: [f31f71e2-5c13-502b-53d3-139c618b814a] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-07_10-27-57][8792][Default] [console] [HS][Analytics] Ingest :: [f31f71e2-5c13-502b-53d3-139c618b814a] Success sending 32 events: [{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":258,"content.type":"Fetching Recent Files. Awaiting Response.","event.dts_start":"2021-09-07T00:27:45.685Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"0C51C99A09B64959BAF6EB3BBE9FAA9B","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":259,"content.type":"Received NGL Profile.","event.dts_start":"2021-09-07T00:27:45.667Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"A7E2EC86E6BC4694BB280AA374B6BE88","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":262,"content.type":"Fetching Home data","event.dts_start":"2021-09-07T00:27:45.689Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"E9F2436D6D304EAD82350C259C144F9F","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":263,"content.type":"Fetching Utut data","event.dts_start":"2021-09-07T00:27:45.690Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX 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dylan5E0E

Participant

Same here, any fixes?

JDGattiAuthor

Participant

Additionally, when this error pops up in the middle of the screen, a red box appears bottom right noting

'An input violation has occurred'.

JDGattiAuthor

Participant

Here is the error in text (as much as is displayed in the error box)

releases\dva\shared\adobe\MediaCore\MediaLayer\VideoFilterHost\Src\AE

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