Crashing on start at "UnMult_64.aex"

Question

Hello there,I´ve got the following problem. My Premiere CC19 is crashing on start when it loads the following thing: "UnMult_64.aex"Does someone knows a fix or a solution for that?Idk what information do you need, so just ask if you need some And i also search in the web, but didnt find anything that helped...Regards,Markus

ashleylynchsl · Answer

I just went through this with Adobe tech support. Removing the UnMult_64.aex just made it crash on a different plugin and then eventually quicktime.prm.

The resolution involved using the Adobe Cleaner tool to wipe every Adobe app from the computer, going into Program Files, Program Files (x86), Common Files folders, %appdata, %progdata and quarantining or deleting any existing Adobe folders.

Then a reinstall of Creative Cloud and Premiere 2019 successfully loaded. Huge pain in the ass but at least it was solveable in a way that wasn't "wait for the next patch."

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