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kill switch
kill switch
Participating Frequently
May 15, 2023
Question

Crashing while rendering

  • May 15, 2023
  • 1 reply
  • 1183 views

Hello, is anyone experiencing driver issues with Premier Pro Windows 11 while renedering? My project of 30 min about 1.7 GB, while half way rendering crashes my system. I am running an NVIDIA RTX 3060 card. I try rendering with Mercury Playback Engine GPU Exeleration and it crashes. I did however render in Mercury Playback Software Only and it worked, but it took a century to do it (jk). System settings of my unit are as follows: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz. 16.0 GB (15.9 GB usable). If there is a solution for this crash please let me know. I have tried deleting and reinstalling a new driver, but to no avail. 

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1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
May 15, 2023

Hey kill switch,

I read your message about crashing on export. It sounds quite odd, as I had no trouble exporting from my PC. I think that GPU acceleration may require more HD space to allow for processing. Can you try freeing up more drive space and see if it works better with GPU acceleration on? I hope we can help you with your export, as something is definitely amiss.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
kill switch
kill switchAuthor
Participating Frequently
May 19, 2023

I have tried everything I can. I tried rendering after all the updates, but to no avail. I tried rendering and I have 30 seconds left on a 30 min project and it crashes. I have tried to export with "Software Only" and it still crashed. This is fraustrating, it has never done that. I don't know if the file being MOV has something to do with that? I'm just at an end, paying monthy and not be able to do my work sucks. 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
May 19, 2023

Hi,

Which NVIDIA driver is installed? I have 531.41 installed for my Quadro P1000 and it runs great. Some of the earlier drivers have been problematic and have more to do with things on the NVIDIA side of things, rather than Premiere Pro. You may try that driver or a later one, but not an earlier one. Let me know if the advice helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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