Hey Kevin, thanks for the reply. I sincerely appreciate you on these forums, you put a lot of time and energy into helping us. Plus I like the way you zing people. It’s classy and done in such a way that makes the zingee wonder if they’ve just been zung.
As for the rant I’m sure you saw coming from a mile away: I’m not overly concerned about Adobe's explanation of what happened with 13.1.3. But if I can drop a bit of honesty, I wrote that because I’m tired of problems with Premiere being someone else’s fault. It’s not Adobe’s fault that Premiere is buggy as hell upon release. It’s a third-party’s fault. Or it’s the user’s fault for not updating their drivers (or apparently in the case of 13.1.3 it’s both). And if it’s not that, it’s the community’s fault because we haven’t filed enough Feature Requests to get something fixed. Or (as an earlier post in this thread inanely pointed out) it was actually MY fault this happened, because you guys give us two activation licenses – and I’m supposed to shell out another $5,500 on an identical editing system so that I can test the updates before installing them on my main system. You know, kinda like it’s your fault if your car breaks down because you didn’t buy another car. I noticed that both you and another Adobe employee gave this concept a “thumbs up”.
I just feel like it would be refreshing as hell at some point to have Adobe say “You know what, we messed up. This release was bad, and we’re wondering just like you how this could have gone so wrong. But we’re human and we make mistakes and we’re working very hard to make sure that it’s not going to happen again.” That would be awesome. And I think it would make a lot of us feel better about the situation. Especially because I wasn’t just making things up when I said I had two important projects due that day, and the client was breathing down my neck and I was getting ready to leave town for two weeks and this was throwing a major wrench into my life. In this business you’re only as good as your last job, and frankly on that day Premiere was making me look bad. People lose clients and money and their livelihood when things like that happen.
So if Adobe employees could think twice before telling us it’s our fault because we need to do something like file more Feature Requests, that would be nice. Many of us don’t feel that our opinions sway much anyway… the Top 10 requests on Uservoice (Linux, Blackmagic RAW, ProRes RAW, Warp Stabilizer, etc) have all been marked as “Under Review”, many with no further comment from Adobe for over a half-year and counting. The Top 10 requests on After Effects haven’t even garnered a response.
Anyway, thanks for listening and considering and I hope that some of this might resonate.
Oh, and about the zing part, I was talking about this. I said: “If you look around the forums, there are plenty of Mac users that were having the same problems. Hopefully this fixes their issues as well.” You replied (which I flippin’ love): “A good thing—the Windows Registry issue did not affect Mac users. Thanks for the concern, though!”
As not to leave a good zing un-returned, I would like to say: Good to hear it’s not affecting Mac users. I’ll let the guy who posted “Today we updated to 13.1.3 and it's crashes all the time. We are on a 2013 iMac and have one of the last Nvidia GeForce GTZX 780M” know that he is mistaken, and his computer must not be crashing, as the issue he’s discussing does not affect Macs.
I am hoping for a return zing. In fact I would be disappointed by anything less. Ball’s in your court Kevin!
Cheers….
AdChoices