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WoodenWave
Participant
December 17, 2024
Question

Creative Cloud or Premiere pro locked my files

  • December 17, 2024
  • 1 reply
  • 130 views

After a lot of tries i got Creative Cloud downloaded again and installed premiere pro to do some video editting, however after i did a new problem arose. All the mp4 files i try to open comes with an error message.

Yesterday i had no problem with my files but creative cloud or Premiere pro made this happen. 


Anyone know how to fix this (I tried youtube but its just alot of dodgy vids that have bad reviews)

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    December 19, 2024

    Hi @WoodenWave,

    Thanks for the message. Can you try reinstalling Premiere Pro? That may help. Let us know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    W
    WoodenWaveAuthor
    Participant
    December 19, 2024

    Hi Kevin

    Thank you for responding.

    I tried uninstalling Premiere Pro but sadly it did not help.

    This is making me think creative cloud itself somehow either locked or made this problem, because i can import and use videos from my files in premiere but if i try to open them myself on my pc that same message comes up. 

    Creative Cloud might be preventing me from seeing mp4 & mp3 files i previously had no problem with at all. 
    this is very weird

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