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Dhruv28155085qmcq
Participant
January 29, 2024
Answered

Critical problem with Premiere Pro/Media Encoder Please Help!!

  • January 29, 2024
  • 2 replies
  • 858 views

First of all here is my specs:
i9 14900k
RTX 4080
32gb ram DDr5
2gb ssd renegade 

So, My premiere pro and media encoder crashing every 3-5 min i tried rendering a single footage in media encoder and it still crashed and whenver i scroll through timeline in premiere pro it crash
Method/Fixed i already tried
1.Reinstalling whole window
2.Fresh installing All Drivers ( up to date )
3. Memory Diagnostic Test ( no error found)
4. Removing all the plugins from Mediacore folder and pemiere pro ( still not fixed )
5. Tried both Studio and Game driver none of them fixed the problem 
6. Reset preference also didnt work 
7. There is no issue with Footage at all its working perfectly fine in other pc 

Please Help me with this issue Since its Veryy Veryy Importantt to me 
My work has been stopped cuz of this and again its veryy important 
Looking forward for help 

    This topic has been closed for replies.
    Correct answer AnnikaKoenig

    i already had a remote sesssion with agent like 3 hours ago they tried various method but none of them worked and later they hang up on me 


    I found one of your crash logs in our system. Looks like that crash at least is related to the specific video file. I will send you another DM. We are very interested in taking a look at that file if possible.

    2 replies

    Y
    Yashar36022289aztf
    Participant
    March 12, 2024

    i have the same problem with premiere.im using i9 14900 k and asus 4070 ti and 64gb ddr 5 1tb m2
    i need help i cant render or export anything

     

    AnnikaKoenig
    AnnikaKoenig
    Legend
    January 29, 2024

    things you might try:

    - delete the media cache (Preferences: Media Cache)

    - export through Premiere Pro, not Media Encoder

    - Transcode the footage into Quicktime Prores (I know you said nothing is wrong with it, but since time is of the essence for you...)

    - I will reach out to you in a DM to see if we have crash logs from your user ID

    D
    Dhruv28155085qmcqAuthor
    Participant
    January 29, 2024

    Gave all these things a second tryy none of them worked 
    its started to give me BSOD Now can we hop into dms ??

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    January 29, 2024

    Hi @Dhruv28155085qmcq,

    I'm sorry that the steps given did not help your issue. If you would like to work with Adobe video and audio support directly one-on-one, it's possible. Please do the following:
     

    1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

    Sorry for the issue.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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