Hi everyone, I am experiencing a serious issue with cursor calibration while using Adobe Premiere Pro on my external 4K monitor. The problem makes it impossible to accurately drag or move clips on the timeline, as the elements do not respond correctly to the cursor’s position.I have already tried the following troubleshooting steps without success:Uninstalling and reinstalling Premiere ProResetting settings to defaultClearing the media cacheInterestingly, the issue only occurs on my external monitors, whether connected directly to my Dell Alienware M15 laptop or through a docking station. On my laptop’s built-in display, Premiere Pro functions normally.I would greatly appreciate any guidance on how to resolve this issue. Please let me know if you need any additional information. Thank you all for your support and appreciated advises

Participant

Answered

Cursor Calibration Issue in Premiere Pro with External Monitor

Forum|Forum|1 year ago
February 7, 2025
3 replies
889 views

Hi everyone,

I am experiencing a serious issue with cursor calibration while using Adobe Premiere Pro on my external 4K monitor. The problem makes it impossible to accurately drag or move clips on the timeline, as the elements do not respond correctly to the cursor’s position.

I have already tried the following troubleshooting steps without success:

Uninstalling and reinstalling Premiere Pro
Resetting settings to default
Clearing the media cache

Interestingly, the issue only occurs on my external monitors, whether connected directly to my Dell Alienware M15 laptop or through a docking station. On my laptop’s built-in display, Premiere Pro functions normally.

I would greatly appreciate any guidance on how to resolve this issue. Please let me know if you need any additional information.

Thank you all for your support and appreciated advises

Correct answer Scott323885155lc0

I came here with the same issue. My monitor's recommended scaling was 100%, but the issue was resolved when I set it to 125%.

B

Binnur238206144xc9

Participant

I have the same issue. It worked until a few days ago, now I can't use Premiere on an external monitor. After Effects works fine, however.

K

KalaiMr

Participant

For a temporary fix, you can change the 2nd monitor scale in the window setting.

S

Scott323885155lc0Correct answer

Participant

I came here with the same issue. My monitor's recommended scaling was 100%, but the issue was resolved when I set it to 125%.

M

melissa g

Participant

Have you had any breakthroughs?

I'm having the same issue - I thought I was going mad, as my external monitor was working just over a week ago

E

eugenio_0165Author

Participant

Not yet melissa, probably some issues with some OS or software updates compatibilities.

Waiting someone who's going to solve our problem, we wish

Thank you all

R Neil Haugen

Legend

What scaling if any is applied to those monitors?

Everyone's mileage always varies ...

S

Sumeet_Kumar_Choubey

Adobe Employee

Hi eugenio_0165,

We're sorry to hear about this. We're investigating a similar issue. Did you install any Windows updates recently? Let us know the exact version of Windows you are using. We're here to help.

Thanks,

Sumeet

E

eugenio_0165Author

Participant

Thank you for your response. I am currently using Windows 11 Pro, version 22H2. Please let me know if you need any further details to assist with the investigation.

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