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D
DPollenus
Participant
May 2, 2019
Answered

Default keyboard settings missing in Adobe Premiere Pro CC (13.1.2 build 9)

  • May 2, 2019
  • 1 reply
  • 1362 views

Hello,

Does anybody have an idea on how to fix this?  I searched the forum and the help sites, but I can't find a solution 😞

As you can see from the picture below, the default settings are missing.  I'm using Belgian settings on my home pc that are detected as the layout 'en'.  Choosing anything else (layout preset or layout) doesn't fix it.

I only have this problem on Adobe Premiere Pro, none of the other applications are impacted.

Already tried to:

- Searching for the default settings in the Adobe program folders -> no luck

- Reinstall Premiere (with my old settings renamed) -> still no restore.

Thanks in advance for your support!

    This topic has been closed for replies.
    Correct answer DPollenus

    Just making sure you used the Adobe CC Cleaner Tool,  as a normal uninstall doesn't get the outlying folders the Adobe apps put on your machine. Including settings for the default keyboard shortcuts.

    Their Cleaner does.

    Neil


    Hi Neil,

    I will try to remember that for the next time.  I've been in contact with support and they acknowledge it was a bug in their last patch.

    I've got a work-around where they've provided my with the default settings as a custom layout.

    Thank you for assisstance!

    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    May 2, 2019

    Tried resetting preferences.

    FAQ: How to reset (trash) preferences.

    D
    DPollenusAuthor
    Participant
    May 2, 2019

    Hello Ann,

    I tried it, but it didn't fix it.

    Thanks for the suggestion!

    R Neil Haugen
    R Neil Haugen
    Legend
    May 2, 2019

    Try uninstall/reboot/re-install in the Adobe CC Desktop app.

    Neil

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