Disk ejected when I open Adobe

Forum|Forum|3 years ago
August 6, 2022
1 reply
3320 views

Hi, this is a pretty new thing that's started to happen when I try to use Adobe with my external hard drive. I will open Premiere Pro 22.0 and my disk will eject. A lot of times it won't let me export, I will go to export and it stops while exporting, stop responding. I will have to close Premiere or sometimes even restart my computer completly. I'm using a Mac Air and use another device to connect my USB into my computer. Any assistance would be really appreciated!!

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S

shaydbeatsAuthor

Known Participant

I saved my project to my desktop and am trying to export to the desktop but now I'm getting an error. Screenshot attached.

Kevin-Monahan

Community Manager

Hi, shaydbeats,

Sorry about that. I suggest you check the system requirements for the Macbook Air. Is it OK? Let us know details about your entire setup, like the external drive, what kind of drive it is, how it's connected, and the other device it's connected to. What kind of footage are you working with, as well?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

shaydbeatsAuthor

Known Participant

Thanks Kevin! I have attached my storage and overview. Let me know if there's other info you're looking for. I also realize that I have been putting off a software update for some time due to lack of storage available. I've recently moved a lot of things to other external drives so I'm attempting to update now. Also, I'm not sure if this has something to do with USB to C attachment cable. I got it off Amazon a while ago and it's probably a cheap version. Thanks for your help!

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