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SPfoto
SPfoto
Known Participant
Feb 9, 2021 9:35 PM UTC
Answered

Display driver nvlddmkm stopped responding. Crash problem in Premiere.

For a long time (may be half of year) with all latest updated of  Windows 10, Nvidia studio drivers and Premiere Pro I have the same problem. If I'm switching from Premiere to another window (like pressing Alt+Tab) once my system is freezing for about a minute, not responding. Then screen blinks and Premiere is closing. I don't see any special messages about why it's closing. But if I go to Windows Event Viewer I see "Display driver nvlddmkm stopped responding and has successfully recovered."

The way how this happened is very specific. I don't have any crashes with other programs or tests of system stability and video card. This crash only could be if I work in Premiere then switch to other window like Firefox or After Effects. Not everytime when I'm switching to another window I get this crash. But because I work in Premiere and After Effects at one project and I need to switch many times and once (for example every 30 minutes of work) I have this crash.

My video card is RTX 2080 Ti.

    RainingLambosCorrect answer
    Participant
    Jul 28, 2022 5:37 AM UTC

    Hey! I used to have the same problem, and this solution should work for you. Try turning off HAGS (Hardware-Accelerated GPU Scheduling). Here is a guide on how to do that. There is also a thread on Reddit about the problem here, if turning off HAGS doesn't work for you. Turning off HAGS, in my experience, also fixes a lot of issues unrelated to this one.

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    27 replies

    vadmonc
    Participant
    Sep 14, 2022 7:53 PM UTC

    I have exactly the same problem! Just 1:1
    Before that, I had an RX 480 video card and everything was great, but I already gave one back to the store because of this problem, but this problem remained. Clean installation of drivers, reinstalling Windows, resetting all overclocking to default, but the problem persists, which is why I have not been able to work for several months. I also have an AMD processor, it seems to be somehow connected with the motherboard and the transmitted data via OpenGL

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    RainingLambosCorrect answer
    Participant
    Jul 28, 2022 5:37 AM UTC

    Hey! I used to have the same problem, and this solution should work for you. Try turning off HAGS (Hardware-Accelerated GPU Scheduling). Here is a guide on how to do that. There is also a thread on Reddit about the problem here, if turning off HAGS doesn't work for you. Turning off HAGS, in my experience, also fixes a lot of issues unrelated to this one.

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      RainingLambos
      Participant
      Jul 28, 2022 5:39 AM UTC

      By the way, HAGS is NOT the same as Mercury Playback acceleration in Premiere. It is a setting within Windows.

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        danield25437812
        Inspiring
        May 25, 2022 6:52 AM UTC

        I think I found a solution after some digging. It seems to be related to lights on your case or gpu. i turned off my case lights and it stopped happening. I don't know for sure, but it's working for me so far. If you have multiple programs running that control the fan lights, it's very likely a culprit. Something about the programs sending instructions to the gpu at the same time as programs are doing it. It's def not specific to AMD or Intel or a specific GPU manufacturer. Good luck!

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          Scott.C.
          Inspiring
          May 26, 2022 7:02 PM UTC

          I tried turning off all my case lights. I was still able to get it to crash via an After Effects render.

           

          I have been trying to stress test my GPU to see if I can get it to crash the display driver in any other app other than AE/Premiere Pro to see if I have a faulty GPU. So far a blender benchmark, 3D Mark, and Halo Infinite with unlocked framerate (100% GPU Usage) have not been able to bring it down so I suspect there is something very wrong in Adobe's CUDA code at this point. Trying to investigate it further but not sure what my options are.

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          Scott.C.
          Inspiring
          May 26, 2022 7:19 PM UTC

          Thought maybe it was related the "hardware accelerated video decode" checkbox, but it still crashed.

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          Scott.C.
          Inspiring
          May 25, 2022 5:53 AM UTC

          Having very simlar issues. Happens mostly with complex AE projects for me but sometimes its other apps (aka Premiere / Media Encoder). Was about to RMA my GPU unless a fix can be found here. Happens very randomly but when it does happen its a show stopper.

           

          All these Nvidia Hardware errors when running Adobe Apps lately...

           

           

           

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          Scott.C.
          Inspiring
          May 25, 2022 5:54 AM UTC

          I also have a GTX 2080 ti and an AMD Ryzen 3960x CPU.

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          RyQril
          RyQril
          Participant
          Apr 29, 2022 10:21 PM UTC

          I have the exact problem but not just with Premiere Pro. I use AE,ME,Illustrator opened at the same time, while working going back and forth with these 3 programs using alt-tab or clicking on the task bar it would crash with blank screen and returns with composition preview would go white blank and won't preivew anything till i restart each app. It happens with 2 different configuration computers(win10,win11) with different cpus and gpus, one at home and one at working place. I tried many things and no luck.

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          RyQril
          RyQril
          Participant
          Apr 29, 2022 10:23 PM UTC

          Just a follow up: It only happens when i have any Adobe AE,PP,ME and illustrator opened. I tried to disable Hardware acceleration and still i can produce the problem.

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          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          Mar 23, 2022 4:15 AM UTC

          Sorry, Daniel. Have you inspected the NVIDIA control panel for the 3080? Is it looking similar to your previous NVIDIA control panel? Interesting note on the Focusrite device. Worth considering as a potential culprit. Changing program focus as a possible cause of problems is also a distinct possibility. I will keep my eyes open on the topic and hope I can come across a solution for you.

           

          Take Care,
          Kevin

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          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          teamc87943184
          Participant
          Mar 20, 2022 11:15 PM UTC

          Same Issue for me for the past week.

          Current version of Ppro plus last version same issue. Image displays for a few minutes then goes fully black and loses resolution restraints from sequence. Event viewer "Display driver nvlddmkm stopped responding and has successfully recovered." but image is not restored in Premiere pro until computer is restarted then the problem cycles.

          Have tried multiple driver versions both Studio + Game ready. Problem only occurs in Ppro, Davinci Resolve is stable. 

          Have tried re-encoding the footage on the timeline to other formats, and scrubbing clips straight from camera.

          i9-12900KF 3.19 GHz
          64GB DDR5 RAM
          Geforce RTX 3080

           

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          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          Mar 22, 2022 8:17 PM UTC

          Hi teamc87943184,

          Sorry for this. Can you try a clean reinstallation of your NVIDIA drivers. Wiping them clean and then reinstalling has worked in the past. Try it out. Good luck.

           

          Thanks,
          Kevin

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          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          danield25437812
          Inspiring
          Mar 22, 2022 11:17 PM UTC

          Hey all, I think its a 3080 problem. I never had these issues with my 1070. And I swapped them out for a week to see and had literally no problems at all, no NVLDDMKM errors. 3080 also has latency issues that I didn't have before. I got LatencyMon and the NVIDIA driver causes a lot of latency where it wasn't present before with the 1070. And its manifesting more now that I did a clean reinstall, the whole system will not play video until I unplug my Audio interface and plug it back in. (Focusrite 2i2)

           

          I did a clean reinstall of Windows 11 at the end of February and since then the NVDDMKM error has happened 6 times. It really only happens with Premiere, I think it's something to do with Premiere going in and out of focus as I go to the Explorer and Chrome to get notes or whatever. It gets confused and then everything halts.

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          danield25437812
          Inspiring
          Feb 27, 2022 6:07 AM UTC

          I have this exact same problem involving "NVLDDMKM stopped responding". It's been happeining three times a week after I upgraded from a 1070 to a 3080 Ti.  I just did an entire Windows 11 reinstall to see if that would fix it, but within minutes of using Premiere, it happened again. In this case, Premiere was generating waveforms, but this is definitely not a commonality with this error. I clicked on the Settings app in the taskbar and everything froze, then the screen went to black. It recovered, but now in Premiere the video window is black until I restart the program. Event viewer says "Display driver nvlddmkm stopped responding and has successfully recovered." four times.

           

          Are you on an AMD processor or Intel? Did you fix it? I have an AMD.

           

          Anyone having any progress with this error?

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          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          Apr 9, 2021 9:00 PM UTC

          SPfoto,

          Please try a clean reinstalltion of your video drivers.

           

          Thanks,
          Kevin

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          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          fabricio sombrio
          Participant
          Apr 9, 2021 8:28 PM UTC

          I have exactly same issue! Any fix???

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