Don't have the option to roll back to 2023 from 2024

Question

Hello, my personal rig automatically updated to 2024 and I need to roll back to 2023 (thats the supported version for the MAM my company uses). Usually the "Other Versions" option is displayed under the 3 dots menu in Creative Cloud Desktop App, however all I have is Manage Plugins, Learn More, Uninstall and Add-ons.

Any thoughts as to how I can install the previous version?

Thanks,

Brian

Peru Bob · Answer

Try resetting the CC App.To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + RIf that doesn't work, try uninstalling and reinstalling the CC App:https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlhttps://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmlIf that doesn't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.Type "Agent" in the chat box to bypass the chatbot and be connected to a person.or X (was Twitter): https://twitter.com/AdobeCare

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