Skip to main content
noahweyenberg
Inspiring
January 12, 2022
Answered

Downloading videos to my iphone through dropbox that I edited on my computer not working.

Whenever I try to save a video to my iphone from Dropbox i get this error message. 

"Sorry this video cannot be saved to this device"
It's just some 20-40s clips each under 100mg from footage I captured on my iPhone that I edited in Premeire Pro
I exported the videos from Premiere Pro using H.264 with the Match Source - High Bitrate preset. 
I've tried all the things Dropbox reccomends, is this a Premiere isssue?

noahweyenbergCorrect answer
Inspiring
January 17, 2022

Nope.


Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

View reply

12 replies

gio black
Participant
October 22, 2022

im having the same issue too

 

Translate
Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 12, 2022
quote

I've tried all the things Dropbox reccomends, is this a Premiere isssue?


By @noahweyenberg

 

I doubt this. Make sure you export with settings compatible with the iphone.

Translate
noahweyenbergAuthor
Inspiring
January 14, 2022

What would that be? I thought the settings I had were iPhone compatable as that has been my workflow for months now. 

Translate
Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 14, 2022

Then you have to look for anything that has changed.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices