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falcon71244
falcon71244
Inspiring
September 28, 2022
Answered

Dual Monitor Issues - Losing Pr Functionality

  • September 28, 2022
  • 2 replies
  • 968 views

Running the latest version of Pr on a MacPro with dual monitors ... just as I have been for years without fail. No recent changes in hardware. For the last couple of weeks, it seems that keyboard shortcuts won't work in both monitors at the same time. When I switch to a single-monitor workflow as a test - all works fine. But when going back to two, the problems begin again. Very aggravating. Any thoughts on what could be the issue?

    This topic has been closed for replies.
    Correct answer falcon71244

    Thanks for the reply. All shortcuts. I have found a fairly quick workaround that allows me to edit with dual monitors as needed [making one edit in single-monitor mode and then switing back to dual]. But could you please link me to simple instructions on resetting app prefs?

     

    2 replies

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    September 30, 2022

    Hi there,

     

    We're sorry about the poor experience. Is there any specific keyboard shortcut that is not working, or is it happening with all the shortcuts? Have you tried resetting app preferences to check if it's working properly?

     

    Thanks,

    Sumeet

    falcon71244
    falcon71244AuthorCorrect answer
    Inspiring
    October 3, 2022

    Thanks for the reply. All shortcuts. I have found a fairly quick workaround that allows me to edit with dual monitors as needed [making one edit in single-monitor mode and then switing back to dual]. But could you please link me to simple instructions on resetting app prefs?

     

    A
    Anonymous
    September 30, 2022

    Same issue here has started over the last week or so.

    A
    Anonymous
    September 30, 2022

    All kinds of functionality seems to stop working. Can't move clips into bins, changes seem to reverse themselves, can't create color matte or black. Software restart seems to fix it for a couple hours, and then it returns. I've been on the same machine for 3 years and all was fine until the last week or so.

     

    2019 Imac Monterey 12.5

    A
    Anonymous
    September 30, 2022

    None of the issues happen when I go to single monitor.

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