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Dynamic Link Broken with Premiere CC2020 Update

Forum|Forum|6 years ago
November 14, 2019
19 replies
41311 views

Hello,

Just updated to CC 2020 for Premiere and After Effects, and now my AE linked compositions show as media offline. I right click on the files to link media, select the appropriate .aep file and then get another error message that says After Effects must be installed in order to link the media. It is installed, and I'm able to open the .aep file in After Effects 2020, and have saved a new copy of the project file. I've cleared the media cache in Premiere, but continue to get the error message. I'd rather not have to export all the individual clips from After Effects and import them into Premiere.

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Correct answer kaitlina35935886

Update: I spoke with someone from Adobe through the online chat support, and got an easy fix. With all of my adobe apps closed, located the "Dyanmic Link Media Server" folder on my computer (mine was under the Adobe folder in Documents). Renamed the folder to "Dynamic Link Media Server OLD", then restarted the computer. Once everything rebooted, I opened up Adobe Premiere, and opened the old CC2019 project file. It asked me to save a new version of the project, which I did and all of my AE linked Comps could now be viewed and edited within the CC2020 project file.

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erinl5411271

Participant

I did the same thing listed in the answer and it worked for me. (Renamed the dynamic link server folder and restarted all the apps.) Thanks!

J

joel_graceinauburn

Participant

This did not work for me. I'm still getting media offline when I open premiere to work on a clip that a sent to after effects. And when I open just the after effects file I get After Effects Error: Missing data in file. Please help. How do I fix this linking issue?

lucianol95084671

Participant

Thank you so much! It realy worked here 🙂

S

shaner96697964

Participant

yea i don't even have that folder though.

K

kaitlina35935886AuthorCorrect answer

Participant

Update: I spoke with someone from Adobe through the online chat support, and got an easy fix. With all of my adobe apps closed, located the "Dyanmic Link Media Server" folder on my computer (mine was under the Adobe folder in Documents). Renamed the folder to "Dynamic Link Media Server OLD", then restarted the computer. Once everything rebooted, I opened up Adobe Premiere, and opened the old CC2019 project file. It asked me to save a new version of the project, which I did and all of my AE linked Comps could now be viewed and edited within the CC2020 project file.

M

Michael Grenadier

Legend

thanks for posting the fix. Not enough people close these threads.

ben_jammins

Participant

I am having an issue with this as well. I attempted to re-import these for multiple projects and it failed. I uninstalled CC, used the cleaner, re-installed 2020 and still had the issue. Fortunately, I found an autosave from a Ae2019 that I used to render the .aep and export to Pr as an .mov. It add three more steps to the workflow, but this is the only option. Also, Ae prevents rendering of any files previously created on Ae2019. Essentially, stalls Ae, freezes and requires Force Quit. I noticed the render is forced to start at a certain time onthe time line, the same for each failed attempt. I wonder if this is somethign to do the caching? All the caches are removed or cleared, prefernces are removed. That leaves just the .aep file reamaining, does that mean it is corrupt?

R Neil Haugen

Legend

Did you import the previous project into Premiere, or merely "open" it in Premiere?

There is often a difference in what may get missed in database meta between the two. For some time it's been a "Best Practice" by many in the Premiere editing base to always migrate projects forward as such ...

Create a new project file in the new version
In Media Browser in Premiere, navigate to the older verion project file
Import the older version project into the new version project file

This tends to get around many of these types of issues, and maybe it will work here.

Past that, there's of course trash preferences ...

Trashing Preferences: https://forums.adobe.com/thread/2126506

Neil

Everyone's mileage always varies ...

oddly1657

Participating Frequently

The same thing happened to me yesterday. I posted on here and got no response - finally got a response when I posted on twitter. Still haven't gotten a fix though.

R