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Participant
October 23, 2023
Question

Ear-damaging audio glitch in Premier 24.0.0 -- WARNING!!!!!!

  • October 23, 2023
  • 6 replies
  • 1217 views

Here I am back on the Adobe forums to post about another inexusable glitch in their brand new piece of software. This time, I'm left wondering if I'll have permanent ear damage from the sudden and very loud MAX VOLUME overload of my headphones that started to occur intermiddently while editing. 

 

I'm running Premier 24.0.0 on a M2 Max Macbook Pro Running Venutra. The issue isn't isolated to one clip, but instead happening randomly across the timeline. It is NOT happening due to clip effects. This isn't just a clip with the volume turned to high, this is some sort of feedback error that is causing a max volume spike in the audio. The first time it happened it blasted my eardrums so badly I was in physical pain. Turning down the volume to one bar on my mac still produces a sound so loud someone heard it from 2 rooms away. 

 

Now I'm left unable to get a proper sound mix on my short film without risking literal physical injury. Wish i could give you more specifics, but agian, it's happening randomly across the timeline to a variety of clips from different sources. 

6 replies

hinkleberg
Participant
August 31, 2024

I have had a similar issue on Win 11 running 2024.6 - I'm updating now to 2024.6.1  Is your audio even recognisable as speech or music? Mine suddenly becomes like an amplified electrical buzz, peaking the audio meters.

I have found it to be most prevalent when I open sequences created with 2022 or 2023.  My media (typically H264 with aac audio) relinks flawlessly, but upon hitting play, randomly, these sequences will just play corrupt. The waveform looks correct on the audio track, but the audio meter peaks.

 

Sometimes, I can copy and paste these clips into a fresh sequence.  Sometimes I have to restart Premiere.

 

I am running a Blackmagic Ultrastudio 4k for Video Monitoring, but all audio is routed through the Realtek High-Def output of my PC.

Known Participant
September 3, 2024

No speech or music in the buzz.  Sounds like the worst groundloop from back in the day

Known Participant
August 31, 2024

I get a similar thing. Just a sudden loud buzz. I stop the timeline and the next time it is quieter. Restart the program and it goes away for an hour or so. It's happened a few times now.

Known Participant
August 31, 2024

I am connected to a Presonus Quantum. Running on a Mac Mini M2 pro OS 14.5.  My project is 30 minutes and I can't get through without rebooting.

Participant
June 6, 2024

Same problem here, does anyone have a solution? This error is so frustrating, annoying and time consuming

Bruce Bullis
Community Manager
Community Manager
June 6, 2024

Kristian, 

Your answers to S. Wiegand's questions, would also be helpful. 

How are your audio channels configured - at the output device, the tracks and the clips?
Would it be possible for you to provide a project which exhibits the issue?

Adobe Employee
November 9, 2023

HI @nickob1,

How are your audio channels configured - at the output device, the tracks and the clips?
Would it be possible for you to provide a project which exhibits the issue?

Best,
Stefan

Bruce Bullis
Community Manager
Community Manager
October 24, 2023

What audio device(s) are you using; just the MacBook's internal audio? Any headphone usage?

Does the behavior occur during every PPro session, or is changing audio devices (i.e., connecting headphones) necessary, to provoke the behavior?

Kevin J. Monahan Jr.
Community Manager
Community Manager
October 24, 2023

HI @nickob1,

I read your note. I apologize for the issue. I have sent you a PM and told the product team about this audio problem. On behalf of the community, I really appreciate you reporting this.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
November 2, 2023

Did this get solved. Same thing is happening to my audio?