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DarrenManden
Known Participant
September 12, 2019
Question

Effect Dialog Boxes Cropped

  • September 12, 2019
  • 1 reply
  • 342 views

Hi all,

 

So, I posted this back in March to UserVoice:

 

UserVoice - Dialog Boxes Cutting Off

 

but there's been no response, so I figured I would post here, in hopes that someone might have a suggestion.

 

I'm getting a really weird bug with the audio effect dialog boxes. When you open them they are cropped:

You have to manually go in and resize them to be able to see the full dialog box. You can see in the following example how I have intentionally resized the window making it larger than it should be, something that shouldn't be possible:

What's more frustrating, is that you have to resize almost every time you expand a dialog box. I'm not sure why on the (extremely) rare occasion they open normally, but 99% of the time, they open cropped. Even when they do open normally, I can  close the dialog box, reopen, and have it show up as cropped again. Pretty strange behaviour.

 

I have already tried fresh installations of Creative Cloud (using the CC removal tool, and starting from scratch), and I have deleted my preferences.

 

Any suggestions are very, very welcome. This isn't a game breaker bug, but it's definitely a frustrating one.

 

System Information:

Premiere Pro 13.1.2, but this has been going on for the last couple of versions.
Windows 10 64-bit (1903)
Intel i9-9900X
64GB RAM
Nvidia RTX 2070 (431.36)
2x HP Z27 displays (3840x2160 @60Hz)

 

Please let me know if you need any further information.

 

Thanks all!

 

Cheers,

 

Darren

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1 reply

DarrenManden
Known Participant
September 19, 2019

Update to this post: I have just updated to the current release (13.1.5 Build 47), and still no luck.

 

Any suggestions? I'm happy to try something if anyone has an idea.