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maximc82980827
Participating Frequently
June 3, 2025
Answered

Encoding frozen - hardware encoding not allowed

  • June 3, 2025
  • 1 reply
  • 504 views

Hello,

 

I have recently purchased my first desktop computer and am excited to test it on Adobe Premiere. I have an NVIDIA GeForce RTX 5070 graphics card and 3+ TB of storage. Unfortunately, I am stuck on encoding. It advertises a 3 minute wait time but then gets stuck somewhere around 0-6%. I have tried saving the Premiere file and the render in different locations. Premiere also won't let me use hardware encoding.

 

This project was started on my laptop, so there may be some pathing issues? But the editing process and rendering worked fine until now.

 

I am trying to use the most standard settings possible when exporting: high quality 1080p, H.264, 48kHz audio. 

 

I have installed NVIDIA drivers and restarted. I am using Premiere Pro 2025. Windows 11.

 

Am I messing something up in the Adobe export settings or do I need to keep messing around with my hardware?

The graphics card seems fine (tested it out GTA5 on highest quality), I presume there is just a setting I need to click to tell Adobe to use it properly.

Correct answer Kevin J. Monahan Jr.

Hi maximc,

Try turning off Hardware Encoding in Preferences or Settings > Media. Let us know if that works.

 

Thanks,
Kevin

 

1 reply

M
maximc82980827Author
Participating Frequently
June 3, 2025

https://www.youtube.com/watch?v=KJYvt-8b8iE

I followed this tutorial and enabled some more hardware settings with control+F12. That seemed like the right direction and allowed me to select hardware encoding! Encoding is still frozen at "1% Estimated time remaining: 2 minutes 19 seconds" ... still stuck

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community ManagerCorrect answer
Community Manager
June 3, 2025

Hi maximc,

Try turning off Hardware Encoding in Preferences or Settings > Media. Let us know if that works.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
M
maximc82980827Author
Participating Frequently
June 4, 2025

Fantastic! Rendered a 12-track, 7-minute video in under a minute.

I thought the point was the to use hardware encoding to take advantage of your GPU?

I was using software encoding and getting the freezing error and was trying to switch to hardware.

 

I deselected hardware accelerated encoding and restarted Premiere as you said. This worked, thanks!

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