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N
nevideo1
Participant
February 15, 2017
Answered

Encore Crash

  • February 15, 2017
  • 1 reply
  • 1757 views

Hi,

Every time I try to create a new project in Encore, the program crashes.

When I try to open an old Encore  file, I get a message "ACCESS DENIED"

The program ran fine last month and I have no idea what would cause this

problem and would appreciate any suggestions!

Thank You,

Michael Colten

Northeast Video Productions

This topic has been closed for replies.
Correct answer cvid01

Thanks John,

I followed your instructions and clicked " run as administrator but it still crashes and won't let me open any old project, dvd or blu-ray.

I deleted the shortcut and created a new one from the Encore  start program  and I still cannot open or run any projects.

Adobe won't support Encore even though I subscribe to the latest Premiere Pro CC each year.

These Premiere files are useless if Encore won't open and allow me to burn DVDs or Blu-ray discs.

Thanks for the suggestion and I would appreciate any other ideas to correct this problem!

Thanks again,

Michael Colten


Just as a test, hit your Windows key, type Encore, right click on it and choose "open as Administrator". See if that makes any difference.

1 reply

kulpreet singh
kulpreet singh
Inspiring
February 15, 2017

Hi Michael,

Which version of Encore & OS are you on?

Do you have Admin rights on this machine?

Thanks,

Kulpreet Singh

N
nevideo1Author
Participant
February 15, 2017

Thank You Kulpreet,

I have the latest Premiere Pro CC on my computer but Encore CS6 is the last version of Encore available.

I deleted the entire CS6 Production Suite and reinstalled it but Encore still crashes.

I run A Windows 7 64 bit system with 16Gb Ram.

I know Adobe doesn't support Encore anymore, but I pay for the Premiere Pro CC app each year and all of my

videos as useless to me unless I can convert them and burn them to a DVD with Encore!

Do you have any suggestions? I am the only user so I assume I have Admin rights!

I appreciate your time and effort! I

Gratefully,

Michael Colten

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 15, 2017

>only user so I assume I have Admin rights!

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help

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