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Participant
November 22, 2016
Question

Encore CS6 will not start

  • November 22, 2016
  • 1 reply
  • 436 views

I'm needing help starting Adobe Encore CS6. It locks up everytime I start it and I get this error reporting

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Encore CS6\Adobe Encore.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Adobe Encore.exe

Application Version: 6.0.2.4

Application Timestamp: 50438542

Fault Module Name: MSVCR100.dll

Fault Module Version: 10.0.40219.325

Fault Module Timestamp: 4df2bcac

Exception Code: 40000015

Exception Offset: 00000000000761c9

OS Version: 10.0.10240.2.0.0.256.121

Locale ID: 1033

Additional Information 1: 8238

Additional Information 2: 8238b4cf9448863e7e4c64de3683efab

Additional Information 3: 59a8

Additional Information 4: 59a8e2a566dc2fb078fa8d70d26c0e90

Files that help describe the problem

WERInternalMetadata.xml

AppCompat.txt

memory.hdmp

triagedump.dmp

WERGenerationLog.txt

___________________

I'm in desperate need of a solution ASAP

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
November 22, 2016

re-install C runtime may help https://www.microsoft.com/en-in/download/details.aspx?id=48145 may help

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

Participant
November 22, 2016

Thank you for the advice, but unfortunately still a no go... Everything else is working but Encore... I had this issue with PS CC2017 and I have to rename a DLL file to Old.%dllfilename%.DLL and that fixed that... I even tried that in this file structure but still a bust. :/