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Inspiring
August 30, 2026
Answered

Encore - Graphics Buffer Underflow error on multi-page menu

  • August 30, 2026
  • 2 replies
  • 23 views

I am currently getting this error when exporting:
“File already exists”, Code: “6”, Note: “Graphics buffer underflows. - Failed to multiplex with maximum IG PTS: 54900000 (in 90kHz)”

The project I am exporting has no video content, just a single menu with 8 submenus. Each submenu has a background and seven buttons, five of which have text, an image, and a border. When I delete 4 of the menus I don’t get the error and the project builds successfully, so I assume the error is due to the amount of content in each submenu. I don’t really want to remove any layers in the submenus, so is there any way in Photoshop to reduce the graphics load of the layers in the submenus?

    Correct answer PaulMurphy

    With 8 submenus each carrying several layered buttons, you're hitting the Blu‑ray Interactive Graphics (IG) limit of 16 MB per title. Encore rasterizes your menu graphics into the IG stream, and once that stream gets too heavy to multiplex, it throws the "Graphics buffer underflows" error, wrapped in the generic "File already exists" message. It isn't really a file conflict. It's your menu graphics exceeding the IG budget.

    The good news is you don't need to remove any layers. You just need to reduce the file size of the graphics Encore is packing into that stream. Here's how to do that in Photoshop.

    1. Confirm each submenu PSD is 1920x1080 at 72 ppi. A higher resolution or DPI adds size without any visual benefit once Encore rasterizes it.
    2. Within each button group, merge the complex layers (text, icon, border, glow, and so on) into a single raster layer per button state. Fewer separate objects means less IG overhead.
    3. Export each graphic using File > Export > Save for Web. Set:
      • Format: PNG‑8
      • Colors: start at 128 to 256, then lower until you see visible banding
      • Transparency: on, if needed
      • Metadata: None
      • Interlace: Off
      PNG‑8 at 128 to 256 colors is usually indistinguishable from PNG‑24 for button graphics, but a fraction of the size. Reserve PNG‑24 for any graphics with gradients or subtle shading.
    4. If several submenus share the same background or button style, reuse one PNG across them instead of near‑duplicate files. Where only the text differs, keep the artwork as one PNG and add the text as a separate text layer in Encore.
    5. Re‑import the optimized graphics and rebuild with all 8 submenus.

    If the build still fails after optimizing everything, split the project into two titles, for example 4 submenus each. The 16 MB IG limit applies per title, so this effectively doubles your available space.

    2 replies

    PaulMurphyCommunity ExpertCorrect answer
    Community Expert
    August 30, 2026

    With 8 submenus each carrying several layered buttons, you're hitting the Blu‑ray Interactive Graphics (IG) limit of 16 MB per title. Encore rasterizes your menu graphics into the IG stream, and once that stream gets too heavy to multiplex, it throws the "Graphics buffer underflows" error, wrapped in the generic "File already exists" message. It isn't really a file conflict. It's your menu graphics exceeding the IG budget.

    The good news is you don't need to remove any layers. You just need to reduce the file size of the graphics Encore is packing into that stream. Here's how to do that in Photoshop.

    1. Confirm each submenu PSD is 1920x1080 at 72 ppi. A higher resolution or DPI adds size without any visual benefit once Encore rasterizes it.
    2. Within each button group, merge the complex layers (text, icon, border, glow, and so on) into a single raster layer per button state. Fewer separate objects means less IG overhead.
    3. Export each graphic using File > Export > Save for Web. Set:
      • Format: PNG‑8
      • Colors: start at 128 to 256, then lower until you see visible banding
      • Transparency: on, if needed
      • Metadata: None
      • Interlace: Off
      PNG‑8 at 128 to 256 colors is usually indistinguishable from PNG‑24 for button graphics, but a fraction of the size. Reserve PNG‑24 for any graphics with gradients or subtle shading.
    4. If several submenus share the same background or button style, reuse one PNG across them instead of near‑duplicate files. Where only the text differs, keep the artwork as one PNG and add the text as a separate text layer in Encore.
    5. Re‑import the optimized graphics and rebuild with all 8 submenus.

    If the build still fails after optimizing everything, split the project into two titles, for example 4 submenus each. The 16 MB IG limit applies per title, so this effectively doubles your available space.

    Ollie5DC6Author
    Inspiring
    September 2, 2026

    Thank you, I’ve tried steps 1 and 2 on their own but still got the error, before I try step three is there a way that I can see how much the menu graphics are exceeding the IG budget? It’s just that exporting the graphics for each button could take a while so if there is a way to check how much above the limit my menu is beforehand I could see if the optimization from steps 3 and 4 are enough for my menu to be below the IG limit.