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therusssmith
therusssmith
Participant
March 25, 2019
Question

Encore OSStatus Error = -5000

  • March 25, 2019
  • 2 replies
  • 3495 views

Hi folks. Encore is suddenly giving me a weird message when I'm trying to burn a DVD:

OSStatus Error = -5000

I also see this message when I try to create a new project.

Got any advice?

Thanks,

Russ

This topic has been closed for replies.

2 replies

therusssmith
therusssmithAuthor
Participant
March 26, 2019

Success!

I needed to reset all permissions on my iMac, which solved the problem.

I used this link from Apple to do it:

https://support.apple.com/en-ca/HT203538

The link takes you through going to your Home folder and using Terminal to reset user permissions.

Once I did this, Encore behaved itself and I could create new projects without getting that "OSStatus Error = -5000" message.

Thanks for steering me in the right direction!

therusssmith
therusssmithAuthor
Participant
March 26, 2019

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
March 27, 2019

Excellent!  Thanks for providing this information. It will be useful to other users.

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
March 26, 2019

The osstatus errors are Mac operating system errors.

This one is apparently a permissions error. You probably have files or folders that are read only. These can be any files or folders in the paths of the program files or projects.

Here are a couple threads:

OSStatus Error = -5000

Encore: "OSStatus Error = -5000" ??? | MacRumors Forums

therusssmith
therusssmithAuthor
Participant
March 26, 2019

Ok thanks for the advice.

Some info from me that I should have mentioned before:

Using a 27.5 inch iMac with OS 10.14.3

I’m the administrator

Using Adobe Encore CS6

Some stuff I've tried since yesterday:

I’ve gone into Library>Application Support>Adobe and control clicked on Adobe to make sure that Sharing & Permissions is set to “Read & Write” for system

I’ve gone into Library>Preferences and control clicked on Preferences to make sure that Sharing & Permissions is set to “Read & Write” for system

Still getting the "OSStatus Error = -5000" message.

therusssmith
therusssmithAuthor
Participant
March 26, 2019

Encore also gives that same error message when I create a new file:

-I open Encore

-I click on “New Project”

-I click on “Ok” in that new project window

-Encore gives me the “OSStatus Error = -5000” message

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