Encore pending loop

Forum|Forum|7 years ago
February 5, 2019
2 replies
1519 views

Been using Encore for years producing hundreds of DVDs for clients. My process has always been to export out of PP as MPEG2-DVD and then import as timeline in Encore. This means I can adjust the bitrates accordingly to what will fit on the disc. All I need to do in Encore is transcode the audio file and it's good to go.

But over the last couple of days Encore has been stuck in an endless loop of "pending" all my m2v files with the progress bar repeatadley showing that it is indexing the files.

"Check Project" shows no errors and it definitely all fits on the disc.

Adobe Dynamic Link will not work either. Once I select the Premiere project, it hangs on "connecting to Dynamic Link server". I'm not sure if this is a recent thing and related as I rarely use the Dynamic link between PP and Encore.

Has anyone else been experiencing these issues?

I'm using Premiere Pro CC 2018 and Encore CS6 with no recent updates to have affected it.

Encore

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T

timo65576948Author

Participating Frequently

Yep, been there done that. Definitely single layer DVD under build tab. The screenshot is a new dummy project.

John T Smith

Community Expert

I don't do BluRay and I've never had your problem, but maybe the idea below?

Reset Preferences https://forums.adobe.com/thread/1567425 may help

-or reply #1 in https://forums.adobe.com/thread/2079509

John T Smith

Community Expert

>no recent updates

Does that also mean that you have not had an operating system upgrade between when it worked and now?

T

timo65576948Author

Participating Frequently

Correct. I'm on Mac (High Sierra 10.13.5) and have not done any recent updates. I do have CC 2019 but prefer to use 2018 for my projects. I'm trying it on my secondary machine (Windows 10) and it doesn't like the transcoded AC3 files that Encore on Mac created. I'm wondering if the transcodes my Mac are doing aren't compatible? Older media are working fine within the same project.

Stan Jones

Community Expert

Dynamic link only works with same versions, so EN CS6 only dynamic links with PR CS6.

I don't think we have any reports of this issue. There is an issue with H.264 exports from PR/AME, but not same symptom anyway.

By "older media" working, you mean an m2v exported from PR at an earlier point? Using MediaInfo or similar, post screenshots (in "tree" view) of "new" and older files. Is there any difference?

In addition to John's questions, any other changes? Harddrive configuration the same? Mac issues have often resolved to permissions.

If you still have PR CS6 installed, I'd try an export from there (or 2017 if you have it). Or bring a Prores or whatever file into EN and let EN transcode. Just looking for hints at what could be wrong.

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