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vintageshtuff
Known Participant
October 10, 2017
Question

Encore won't burn DVDs - gets stuck on 'Validating Media' then fails

  • October 10, 2017
  • 3 replies
  • 1989 views

Ever since I reinstalled Windows 10 and the Adobe Suite (including reinstalling Encore CS6), I haven't been able to get Encore to burn DVDs. My DVD drive/burner is the same one I was using successfully with Encore before the reinstall, and I'm still able to burn playable CDs with itunes, burn data DVDs, etc., and I'm able to set up projects in Encore, but burning in Encore keeps failing.

When I try to burn a DVD in Encore now, I consistently have the error occur (one I've never experienced with it before): it transcodes everything, but then gets stuck on 'Validating Media' for a very long time, eventually says it failed, and gives the error message, "Encore was unable to complete the operation because of a hardware error (Sense Code 20000). Please contact the hardware manufacturer for more information."

Then, when I close this message, Encore no longer detects the DVD burner drive. When I hit 'burn' in Encore, at this point, it gives me an error message that says "Target device is not ready."

I've been looking through forums on this issue to try various solutions proposed, but none have worked yet. I tried running Encore as administrator, and this didn't fix it. I tried burning at the slowest speed, which also wasn't a solution. Tried a few other tips, but no luck.

A bit stumped as to what else to try at this point or what the problem might be. Would appreciate any suggestions of things to try! It seems odd that it would be a problem with the DVD drive, as it worked before the reinstall and is still burning with other programs.

Thanks!

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3 replies

V
vintageshtuffAuthor
Known Participant
October 11, 2017

Thank you very much for the recommendations and info, all.

I'll try one of those programs recommended for burning things authored in Encore, and may test out TMPGenc if I keep having Encore issues. I appreciate the link to the thread describing how to install Imgburn without toolbar add-ons. Going to try that right now.

V
vintageshtuffAuthor
Known Participant
October 11, 2017

Every time I try to download Imgburn, Webroot says it's a threat and wants to remove it. I know there are ways that you're supposed to be able to get around installing the stuff bundled with it, but it does make me wary of installing the program...

V
vintageshtuffAuthor
Known Participant
October 11, 2017

While these are great workaround ideas for the problem, if anyone else has ideas about how to get Encore to just burn discs again (since it always has before and that would be my preferred outcome), I'd still really appreciate those!

V
vintageshtuffAuthor
Known Participant
October 10, 2017

I'm not sure I understand what you're asking about in regards to the motherboard driver. What are we checking on with that?

Do you suppose something could be wrong with our DVD drive even though it is currently working to burn things in other programs? We could try switching it out for a different DVD drive, but I'd rather not do that if that doesn't seem like the problem.

I'm also wanting to double check to see if there's a newer version of Encore than CS6. Last I read, there wasn't. I only way I was able to install Encore CS6 again was by finding it in a strange round-about way by downloading CS6 of Premiere (which we had before, though we upgraded to CC), and Encore installed with CS6 of Premiere. I'm a bit concerned that Encore is getting buggier or isn't supported as well, but we rely on Encore to author and burn DVDs.

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
October 11, 2017

Many of us never burned with encore. So not a big deal to build to an ISO and burn with something else.

You can also get a sense code due to bad discs. Since they are burning correctly in other applications, that may not be the problem.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 10, 2017

Set your Encore DVD/BluRay output to an ISO file or to a folder on your hard drive https://forums.adobe.com/thread/2150198 and then use the FREE Imgburn to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons

V
vintageshtuffAuthor
Known Participant
October 10, 2017

Thanks, John. Yeah, I thought about going that route, but it would be optimal to be able to just use Encore to burn, like I was able to before these reinstalls. I can do that if nothing else works, but it seems like there must be some way to get it burning again.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 10, 2017

If it worked before, and doesn't work after a Win10 reinstall, it would "seem" that something is different, and that difference is what is causing your problem

Could be a motherboard driver (did you ever install motherboard drivers?) or any number of things that go wrong inside Windows

Have you also right clicked the program icon and selected a compatibility mode?

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