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Glowity315225208p07
Participant
August 7, 2023
Question

Error

  • August 7, 2023
  • 3 replies
  • 493 views

Hola ¿que tal? Soy un Editor de videos y tengo un problema

adquiri una licencia de Premiere Pro y una de Ligthtroom gratuita por 7 dias

Todo pude hacer, pero a la hora de subir mis videos de muestra... me tira un error 

Y no publica mis videos, no importa Si lo hago por Web o si lo hago de la misma aplicacion 

simplemente no me deja :c

¡POR FAVOR! si saben como solucionarlo ayúdenme :c

    This topic has been closed for replies.

    3 replies

    G
    Glowity315225208p07Author
    Participant
    August 7, 2023

    Hi how are things? I'm a Video Editor and I have a problem

    I bought a Premiere Pro license and a free Lightroom license for 7 days

    I could do everything, but when I upload my sample videos... I get an error

    And it doesn't publish my videos, it doesn't matter if I do it on the Web or if I do it from the same application

    it just won't let me :c

    PLEASE! If you know how to fix it please help me :c

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 7, 2023

    I have no idea what I am looking at. All i see is Chrome..........

    Guessing here:

    If you want to use sample videos from a website you need to put them on your computer first then import into Premiere.

     

     

     

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 7, 2023

    Post screenshot entire UI.

    gupta shivangi
    gupta shivangi
    Legend
    August 7, 2023

    Hello there,

    We're sorry for the trouble. Could you translate the error message in English for us. 

    We're here to help.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 7, 2023

    @Shivangi_Gupta,  the error message:

     

    alert! An error occurred while importing. Please refresh the page and try again, or contact us here.

     

    <moved from cc services and then download & install>

    gupta shivangi
    gupta shivangi
    Legend
    August 7, 2023

    Thank you @kglad 
    Glowity315225208p07 There are two points here:

    1. When an error occurs while importing, it means the problem is not with downloading or installing the application.

    2. Where have you saved the media you're trying to import? Make sure it is saved internally on your computer to test the issue.

     

    Regards,

    Shivangi

     

    P.S. Moving this thread to Premiere Pro Discussions.

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