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K
kruegkyl
Inspiring
November 7, 2021
Question

Error encoding premiere projects - Error Retrieving Frame

  • November 7, 2021
  • 1 reply
  • 232 views

This error happens to me constantly when trying to create proxies for 4k footage (usually happens on longer clips 4+ minutes in length).

 

I've already tried every different proxy preset ingest setting, even made a few of my own in Media Encoder. Nothing seems to work, errors out at the same timestamp. 

 

Posting Media Encoder logs as well as system specs, not the best PC but this still shouldnt happen, please let me know if anyone can help ! 

 

I'm using Media Encoder V.22.0 and Premiere V.15.4.1

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1 reply

S
Community Manager
Sumeet_Kumar_ChoubeyCommunity Manager
Community Manager
November 7, 2021

Hi kruegkyl,

 

Sorry about the poor experience. Have you tried moving the media to any other location (like to a folder on your desktop) & checked if it's working properly from the new location?

 

Thanks,

Sumeet

K
kruegkylAuthor
Inspiring
November 8, 2021

Yes, have tried from multiple locations.

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