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sebrame
Inspiring
August 15, 2024
解決済み

Error in CC Diagnostics dialog box advising to update application that is already installed

  • August 15, 2024
  • 返信数 3.
  • 677 ビュー

 

But I'm already on 24.5...

 

 

Mod note: I changed the title of your bug report to reflect the actual issue.

    このトピックへの返信は締め切られました。
    解決に役立った回答 sebrame

    Thanks Kevin! I just started having Premiere lock up after opening a particular project. I've reset my Preferences and so far that seems to have worked.

    返信数 3

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 29, 2024

    Sounds like the issue is resolved for now, so I'll move this thread to "Discussions," @sebrame.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    sebrame作成者解決！
    Inspiring
    August 16, 2024

    Thanks Kevin! I just started having Premiere lock up after opening a particular project. I've reset my Preferences and so far that seems to have worked.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      August 16, 2024

      Cool! Thanks for letting me know, @sebrame!

      Cheers,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      August 15, 2024

      Yes, I've seen that before, Steve. Thanks for the screenshot and the information you gave. I'm not sure why it shows that message. As an editor, I would interpret that as "see if reinstalling the application might help." I'd need to ask the devs about it, though. There seems to be a bug in that dialog box. Let's move this post to the bugs forum.

       

      In the meantime, I hope the community can help you solve this issue. What trouble are you having? Let us know. I hope we can help. Sorry for the frustration.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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