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Gavin303360668ffa
Participant
December 8, 2023
Answered

error message: Saving backup projects to creative cloud requires a creative cloud files directory.

  • December 8, 2023
  • 9 replies
  • 3203 views

I feel as though every time I start a new project, premeir pro always comes up with the weirdest bugs and this one is by far the weirdest. Itll let me edit a project for about 3 minutes before it hits me with an error message that says "Saving backup projects to creative cloud requires a creative cloud files directory. Please install the creative cloud desktop application to enable this feature." When I literally opened premeir pro through the desktop app. Ive tried uninstalling and reinstalling the desktop app, but I cant find an uninstall button anywhere. Along with this, google has 0 answers. Some help would be greatly appreciated as this project in particular was for school.

    This topic has been closed for replies.
    Correct answer The Moment Film Studio

    That's exactly the reason why.

    Uncheck "save backup project to creative cloud" and that solves the project crashing. Save locally for now and look for an alternative cloud syncing solution. 

    9 replies

    근
    근육질푸키
    Inspiring
    November 20, 2024

    Okay. I've used Adobe without Creative Cloud but they keep bothered me about installing CC so I just installed it to install Fresco—they didn't aloow installing without CC LOL. Then? Now Premiere Pro prompt that dialog and randomly crashes. Okay you may bother me backup is important but why are you crashing?? Perhaps they need Win32 not UWP but who cares?? Now I'll uninstall CC and back to pirate again Why should I risk malware even paying $70/mon and their 

    Jogen
    Jogen
    Inspiring
    February 2, 2024

    premiere must also be disconnected from the creative cloud in the programme itself after the service has been discontinued.

    Remove the tick in your preferences -> auto-save -> "save backup project to creative cloud"

    had the same problem, now premiere is running fine.undefined

    undefined

    sotiris_tseles
    sotiris_tseles
    Known Participant
    February 2, 2024

    I believe this has got to do with the discontinuation of Creative Cloud Synced files, which started today,

     

    https://helpx.adobe.com/premiere-pro/kb/creative-cloud-files-end-of-life-for-premiere-pro.html#:~:text=Starting%20February%201%2C%202024%2C%20Creative,created%20before%20December%2011%2C%202023.

     

    But does this also mean that the online auto-backup of our saves is gone too?

    If yes that is preposterous, I mean why?

      sotiris_tseles
      sotiris_tseles
      Known Participant
      February 2, 2024

      For now I downloaded the Google Drive windows app and set my Premiere Folder to be in the local folder of Google Drive, so everything gets backed up on the Google Drive Cloud.

      But Adobe please fix this, it's hilariously wrong.

        C
        Colton6C2C
        Participant
        February 2, 2024

        Happening to me today too, this is awful

          Stelios M
          Stelios M
          Participating Frequently
          February 2, 2024

          This is insane...

          There is no end to premiere pro crashes. Our whole wedding business is afected by this error now. 4 PCs all randomly have the same problem. No way of working like this. What are we supposed to do with time sensitive projects?

          Many videographers suggest Resolve and i only stay with adobe because of the transition fear.  Enough is enough though. Better take the time to jump to another app than this happening all the time.

           

          If someone can find a solution even a temp solution that whould be awsome.

          The stress that this is causing us is immense

           

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          February 2, 2024

          What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

          If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

          Stelios M
          Stelios M
          Participating Frequently
          February 2, 2024

          Processor AMD Ryzen 9 3950X 16-Core Processor 3.50 GHz
          Installed RAM 128 GB

          Nvidia rtx 3090 24gb RAM (All running studio drivers)

          4 x 1TB Samsung 990 pro SSDs (1 Windows, 2 Video Files, 3 Scrach Disk, 4 Assets like music overlays etc)

          External drives are conected to every pc.

          All running on win 10

           

          Bob the problem came up this morning without us changing any hardware in a long time or doing any win update in the last 2 weeks. The problem is at the adobe end

          J
          Jarosław5C73
          Participant
          February 1, 2024

          I have the same from today. There is no way to work

            sotiris_tseles
            sotiris_tseles
            Known Participant
            February 1, 2024

            This started happening to me today also, does anyone have a solution?

              emilerk
              emilerk
              Known Participant
              January 18, 2024

              This problem randomly started happining to me today while I made absolutly no changes on my ends to creative cloud or premiere. It instantly crash premiere  when I click on "ok" and the only way is to disable sync. I guess this is the way adobe choose to force people to stop using creative cloud files sync before they stop supporting this actually nice feature for their user like the greedy bunch that they are? You guys really wants Resolve to take over or what?

                W
                WhateverW
                Participant
                March 13, 2024

                just started getting this error today. edited just fine for 5 hours straight yesterday. sad to see such a clutch feature go with no real explanation 

                Peru Bob
                Community Expert
                Peru BobCommunity Expert
                Community Expert
                December 9, 2023

                Try resetting the CC App.
                To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
                Win: Ctrl + Alt + R
                Mac: Cmd + Opt + R

                If that doesn't work, try uninstalling and reinstalling the CC App:
                https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
                https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
                l

                C
                Chris24394467w86g
                Participant
                December 16, 2023

                I'm having the same issue. Uninstalling / Repair doesn't work. The error completely crashes premiere on Windows. I just turned Creative Cloud off and that's my fix for now. What will it take to fix this? A complete uninstall of the adobe suite?

                Peru Bob
                Community Expert
                Peru BobCommunity Expert
                Community Expert
                December 17, 2023

                Use the Cleaner Tool:

                https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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