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A
animationlife
Legend
April 17, 2018
Question

Error Message: The Importer Reported a generic error

  • April 17, 2018
  • 1 reply
  • 685 views

Hello Everyone.

I am shooting with Sony XDCAM PXW-Z150, and when I Import the files Into Premiere Pro, I am getting this message:

The Importer Reported a generic error.

would you please explain what Is this, and what I should do.

Thank You Very Much.

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 22, 2018

    Animation Life,

    We need more info. Which format are you recording with? We need more info on your system, as well. If you need 1-1 assistance, kindly contact our agents for support on this matter: Contact Customer Care

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      animationlifeAuthor
      Legend
      May 24, 2018

      Dear Kevin.

      I have a Dell XPS8920 i7-7700K CPU @4.20 GHZ, 4200 Mhz 4 (Core(s) 32 GB RAM. NVIDIA GeForce GTX 1080

      Camera Recording Format: 4k Shooting: XAVC QFHD 2160/24P 100mBS.

      1080 Shooting: XAVC HD 1080/24P 50Mbs 10bit

      Thank you very much.

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