Error on startup: "Could not find the user documents directory."

Forum|Forum|7 years ago
May 16, 2019
3 replies
2297 views

On application launch, the user gets the following error message: "Could not find the user documents directory." when launching Adobe Premier Pro. The app fails to launch.

User is on a Windows 7 PC and using an Active Directory profile with local admin privileges on the machine.

User has been using the software with no issue for more than a year.

Looking for a solution to this issue.

This topic has been closed for replies.

C

chrisc24984145Author

Participating Frequently

Update: working on collecting the machine to service it, this is still ongoing.

Ann Bens

Community Expert

Could not find the user documents directory | Adobe Premiere Pro CC | 2018 - YouTube

Peru Bob

Community Expert

Is it me, or is the resolution of that video very poor?

I could see what was done, but couldn't read any of the text.

C

cvid01

Inspiring

The video was quite clear when I looked at it, although it may not apply to a Windows 7 computer.

E

excited_Genie16B8

Legend

My best advice is Steps 3G and H below.

Unofficial Premiere Pro Troubleshooting Guide

C

chrisc24984145Author

Participating Frequently

Thanks for sending along that guide; however, not sure how to troubleshoot that if the app will not launch at all; it is failing on startup.

E

excited_Genie16B8

Legend

The recommended solutions don't require PP to be running. They're system configurations.

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