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William30287627bubs
Participant
June 10, 2023
Answered

"error parsing properties list from memory"

  • June 10, 2023
  • 5 replies
  • 2172 views

Issue - When starting premeire pro a image comes up saying "Error parsing properties list from memory." no splash screen or anything
Adobe Premiere Pro version number: 23.4
Operating system - Windows 11 Home Insider Preview
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System Info: CPU, GPU, RAM, HD:
CPU: Intel core i3-10105f
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GPU and Driver Version: RTX 2060 SUPER Driver version 535.98
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RAM: 16gb
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Hard Drive
3 500gb WD Blue hard drives
1. 32.6 GB free of 465 GB
2. 344 GB free of 465 GB
3. 262 GB free of 465 GB
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Video format: cant access the files anymore
Workflow details:
Steps to reproduce - Deleted the XML Files and all document files
Expected result - Fixing the problem
Actual result - Didnt fix it at all

    This topic has been closed for replies.
    Correct answer William30287627bubs

    it randomly started working but thanks for trying to help!

    5 replies

    W
    William30287627bubsAuthorCorrect answer
    Participant
    June 13, 2023

    it randomly started working but thanks for trying to help!

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      June 10, 2023

      Hi @William30287627bubs,

      Try deleting media cache. Press Shift on launching the application. In the Reset Options dialog box, check the box next to "Delete Media Cache." Then, click OK. Does that work for you? Let me know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        June 10, 2023

        OK, did you try the things I suggested? Be sure to write responses that contain enough info so we can figure out what you are doing.

        W
        William30287627bubsAuthor
        Participant
        June 10, 2023

        premeire pro doesnt start and if i check documents\Adobe\Premiere Pro\23.4\"my user" all i see is a win folder

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        June 10, 2023

        Are you starting Premiere with a regular icon, or double-clicking a project file? If the later, try opening PP direct, ie: not with a project. Did you try creating a new project? If so, IMPORT the problem project in, see if you can do that.

         

        Also, you can delete your cache and set your preferences back to default. Hold down the shift key when you start PP.

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