ERROR PREMIER: This file requires the HEVC codec which is included with a Creative Cloud membership. If you already have a CC membership, ensure you are connected to the internet for the HEVC codec to install correctly

Hello Jamie,

Thanks for the additional information.

Since this is occurring across multiple Macs with the same Creative Cloud Education deployment, it points more toward an enterprise licensing or deployment issue than an issue with an individual machine.

I'd recommend contacting your onsite IT administrator. They can verify that users are correctly licensed, that the Creative Cloud desktop app is signed in, and that any MDM policies or network restrictions aren't preventing the HEVC codec component from being installed.

If the issue persists after they've checked the deployment, please let us know the Premiere Pro version and the macOS Tahoe version you're running. Hope that info helps.

Thanks,
Kevin