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Parnika33850194cehd
Participating Frequently
Aug 28, 2024 3:16 PM UTC
Question

Error retrieving frame on multicam seqs in premier pro apple M1

Hello!

 

I am working on a Apple M1 Pro, 32GB Ram, OS 14.6.1. Premiere pro 24.5. 

 

I am getting an error about retriving frames on some multicam interview clips that have in my timeline and when I export I'm getting mad gliches as well. Media encoder always fails to export these so I have to do each individual episode manuelly in Premiere. I tried digging around for a solution and everyone is saying to toggle Video rendering and playback but that is greyed out for me. Please let me know what my options are to stop getting glitches on my timeline from frame substittion im guessing?

    14 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Aug 28, 2024 3:20 PM UTC

    Hi @Parnika33850194cehd - We just released an update in beta that is a potential fix for these frame recursion errors.  Can you try downloading 25.0.0 build 29 or later and see if that helps your issue?  You can find it in the Creative Cloud desktop app in the sidebar labeled beta apps. 

    Version 25 is part of our next major release so it is not backwards compatible to 24, but it would be good to know if this version helps your issue.  Thank You! 

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    Parnika33850194cehdAuthor
    Participating Frequently
    Aug 28, 2024 3:30 PM UTC

    The new update did not help, same issues. 

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Aug 28, 2024 3:34 PM UTC

    Can you let me know what build you were working with?  You can find that information in the menu bar Premiere Pro under "About Premiere" 

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