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isaacb993116
Inspiring
March 18, 2018
Answered

Error: "Unable to create image buffer."

  • March 18, 2018
  • 2 replies
  • 4110 views

I recently installed PPCC (2018). I started a new project and imported footage from a Canon XF100. The footage file folders contain files types including CIF Files, XML documents, SIF Files, and MXF Files. Whenever I try importing to the entire folder into a project, I get an error saying "unable to create image buffer." Sometimes I also get an error saying that premiere doesn't support the file format. I tried putting the MXF files in their own folder and importing only that, but then I get a link media error.

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    This topic has been closed for replies.
    Correct answer Ann Bens

    When importing the folder that should be the Clips001 folder.

    Download Canon's XF utility program and convert the mxf files to single files.

    That is what I use to do (dont have the camera anymore) had no issue importing the files.

    XF100 - Support - Download drivers, software and manuals - Canon Europe

    2 replies

    E
    excited_Genie16B8
    Legend
    March 19, 2018

    Try Step 2C below.

    Unofficial Premiere Pro Troubleshooting Guide

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 19, 2018

    I recommend the conversion route.

    As when the files go off line for some reason its a hell of a job to get them online again,

    as every clip is in its own folder.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    March 18, 2018

    When importing the folder that should be the Clips001 folder.

    Download Canon's XF utility program and convert the mxf files to single files.

    That is what I use to do (dont have the camera anymore) had no issue importing the files.

    XF100 - Support - Download drivers, software and manuals - Canon Europe

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