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Inspiring
Mar 18, 2018 8:01 PM UTC
Answered

Error: "Unable to create image buffer."

I recently installed PPCC (2018). I started a new project and imported footage from a Canon XF100. The footage file folders contain files types including CIF Files, XML documents, SIF Files, and MXF Files. Whenever I try importing to the entire folder into a project, I get an error saying "unable to create image buffer." Sometimes I also get an error saying that premiere doesn't support the file format. I tried putting the MXF files in their own folder and importing only that, but then I get a link media error.

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    Ann Bens
    Ann BensCorrect answer
    Community Expert
    Mar 18, 2018 8:18 PM UTC

    When importing the folder that should be the Clips001 folder.

    Download Canon's XF utility program and convert the mxf files to single files.

    That is what I use to do (dont have the camera anymore) had no issue importing the files.

    XF100 - Support - Download drivers, software and manuals - Canon Europe

    9 replies

    Legend
    Mar 19, 2018 1:59 PM UTC
    Ann Bens
    Community Expert
    Community Expert
    Mar 19, 2018 4:26 PM UTC

    I recommend the conversion route.

    As when the files go off line for some reason its a hell of a job to get them online again,

    as every clip is in its own folder.

    Translate
    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    Mar 18, 2018 8:18 PM UTC

    When importing the folder that should be the Clips001 folder.

    Download Canon's XF utility program and convert the mxf files to single files.

    That is what I use to do (dont have the camera anymore) had no issue importing the files.

    XF100 - Support - Download drivers, software and manuals - Canon Europe

    Translate