Error with "Memories Photo Album Slideshow" .mogrt file

Question

I downloaded the "Memories Photo Album Slideshow" from Adobe Stock. I have added placeholder images (.png) in all the 18 placeholders, but only the "Cover placeholder" display in the rendered preview and in the exported video. All the other placeholders inside the album remains black (see screenshots below). I have tried to download the .mogrt file again and started a new project, but the problem remains. I use Adobe Premiere Pro 2023 Version 23.4.0 (Build 56) on Windows 10. It might be the same error that was reported here, but in that case the problem was not described in detail, so the case was not followed up.

[Moderator moved the thread from Stock to Premiere Pro on Adobe Support Community]

[Moderator moved the thread from Stock to Premiere Pro on Adobe Support Community]

Contributor1 · Answer

Hello @audunbk, I'm not able to reproduce the issue. Possibly check to see if the files are in the correct location still?(I've read that when Premier exhausts physical RAM and the virtual page file Premier will render the stills as black). If that doesn't resolve it I would try a different file type and also smaller images to see if either scenario resolves the problem.

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