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Participant
July 11, 2023
Question

Essential Graphics not working on one device but working on another

  • July 11, 2023
  • 1 reply
  • 89 views

I'm using Premier pro on both my Mac Laptop and my Windows Desktop and on my desktop some of my essential graphics pieces do not render correctly.

One of the layers in the essential graphic causes a graphical error and remains even when i export the sequence. I've tried clearing my cache, reinstalling the program, removing roaming data, firewall settings, everything! But for some reason it works on my laptop but not my desktop. Both are running the same version of Premier and both have access to the essential graphics folder without any issues. I've attached images of the graphical error and how it should properly display.

 

Proper

 

 

Error

 

 

Any suggestions would be very appreciated.

 

 

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 11, 2023

 Hi @Stephen5E88,

Thanks for the note and the screenshots. That's kinda crazy. Looks like your Windows box is misbehaving. Have you installed the latest studio driver for the GPU. You might start there. Report back after doing so.

 

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio