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leahannemedia
Participant
June 9, 2023
Question

Essential graphics stuck loading

  • June 9, 2023
  • 3 replies
  • 297 views

Hello, thanks in advance for your time. My essential graphics Adobe Stock panel shows stuck on loading when I try to license new stock. It does let me license adobe stock on the website and auto-updates in Premiere. However, I can't license new stock within Premiere. Here's what it looks like:

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    3 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    June 10, 2023

    That's pretty weird, Leah. Which version of Premiere Pro is this?

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      L
      leahannemediaAuthor
      Participant
      June 10, 2023

      Hi Kevin,

      Thanks for reaching out about my issue. I am not using a computer from an educational environment nor am I working at a large company. This issue just started happening after I updated to the latest Premiere. However, Adobe Stock allows me to license at stock.adobe.com and immediately updates in Premiere.

      Thanks for the help,

      Leah

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      June 10, 2023

      Hi @leahannemedia, 

      I read your bug report. Thanks for the screenshot. Good job there! This issue may be related to your Premiere Pro licensing. Are you in an educational environment or working at a large company? That may hold the key. Let the community know, so we can help.

       

      Have a great weekend!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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