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Hamblok
Participant
Apr 25, 2017 8:13 AM UTC
Answered

Essential sound panel presets missing

Hi all,

Since the new update of 11.1 I wanted to test the new essential sound panel, but I have no presets available to work from. Also the match loudness will not work.

On other machines at my work, the presets are available. Even when uninstalling and reinstalling Premiere 11.1 they are not available.

Is there a possibility to manually copy these presets from other machines?

      PJGODIER
      PJGODIERCorrect answer
      Inspiring
      Jan 15, 2018 5:50 PM UTC

      Here is the solution:

      - close premiere

      - go to documents>Adobe>Premiere pro>12.0>Profile-'user'>Settings [windows version]

      - there is a folder names "EssentialSound"

      - MOVE this folder anywhere else (on the desktop for example) - don't copy: move it

      - restart premiere: this folder would be recreated automatically

      For me it works

      Hope it helps

      regards

      View reply

      38 replies

      lmccat
      Participant
      Aug 1, 2025 9:53 PM UTC

      I am on version 25.0. I followed the instructions that seemed to work for everyone else, but I still don't have a loudness option or auto match option in the Essential Sounds panel. Is there anyone else on version 25.0 having this issue and how do I solve it?

      Translate
      lmccat
      Participant
      Aug 2, 2025 2:09 AM UTC

      Well, it magically solved itself. I did the above steps that everyone else did a few times. After opening and closing it about 4 or 5 times, it finally fixed itself. Frustrating, but glad it works now.

      Translate
      shahin_hemmati8376
      Participant
      Apr 15, 2025 7:51 AM UTC

      so helplfull. thank bro

      Translate
      RashersT
      Participating Frequently
      Dec 8, 2023 6:07 PM UTC

      This is still an issue in December 2023 and am still using this hack to fix it.  SITFO adobe. 

      Translate
      llilli
      Participating Frequently
      Dec 20, 2020 10:09 PM UTC

      This does not work, at least on the Enterprise edition. The Essential Sound folder was not recreated automatically.

      Translate
      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      Dec 20, 2020 10:17 PM UTC

      Might want to contact Support.

      Translate
      Carpishere
      Carpishere
      Participant
      Apr 5, 2021 11:14 PM UTC

      Yes. I tried the steps mentioned above and it didn't work. Any updates on resolving the issue. I've been on the line over an hour waiting to connect with customer service.

       

      Translate
      Leapnlarry
      Leapnlarry
      Participant
      May 15, 2020 5:21 PM UTC

      i am missing the music presets like "balanced background music",  When i tried doing the procedure described here, move the essential sound folder, it does not recreate the folder on PP restart and the presets do not show up again.  I am trying an update to CC and see if that works.

      Translate
      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      May 15, 2020 5:39 PM UTC

      FAQ: How to reset (trash) preferences.

      Translate
      cosaen95400532
      cosaen95400532
      Participant
      Oct 26, 2020 7:33 PM UTC

      Essential sound panel presets missing in PREMIERE PRO CC 2020

       

      PRESETS NOT APPEAR. There is no Audio presets e.g. Balanced Male Voice, Balanced Female Voice, From Distanse, From Telefone etc. (on dialogue, music, SFX, ambience) in Premiere Pro cc 2020. I work on Premiere ver. 2020/14.4.0 (build 38). The sequence I am working on is a 2160p on a "very low budget" independend feature documentary. How I can obtain and/or install?
      (In the opposite, in my cheaper laptop with version 14.0.2 (BUILD 104) where I attended the lesson of Adobe "Working with Audio" these presets appear normally.)

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      Copelin Media
      Participant
      Jun 29, 2019 12:21 AM UTC

      Worked for me too, thanks!

      Translate
        Kev.1n
        Participant
        May 24, 2019 3:25 PM UTC

        Thanks this worked for me also a good reset for any issues anyone might have with the essential sound panel.

        Translate
          isabelles86466407
          Participant
          Nov 15, 2021 10:21 PM UTC

          Worked for me in Premiere Pro 2022. Thanks a lot

          Translate
          ashfairfield
          Participant
          Jun 15, 2017 10:40 AM UTC

          I also have thew same problem and would love an answer. Every since I recently updated it has added the essential sound panel but none of the presets. Please answer as soon as possible as they are sooo useful!

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          PJGODIER
          PJGODIER
          Inspiring
          Jan 14, 2018 7:40 PM UTC

          Does anybody get a response?

          I've the same problem...

          I tried to copy the preset folder from 11.0 to 12.0, but it does'nt work!

          Translate
            PJGODIER
            PJGODIERCorrect answer
            Inspiring
            Jan 15, 2018 5:50 PM UTC

            Here is the solution:

            - close premiere

            - go to documents>Adobe>Premiere pro>12.0>Profile-'user'>Settings [windows version]

            - there is a folder names "EssentialSound"

            - MOVE this folder anywhere else (on the desktop for example) - don't copy: move it

            - restart premiere: this folder would be recreated automatically

            For me it works

            Hope it helps

            regards

            Translate
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