Essential sound presets ain't loading

None of the presets into Premiere Pro Essential Sound panel is loading. Please help

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Participant

THIS A FRIGGIN JOKE.

WE ARE SUPPOSED TO WANDER AROUND IN HERE.

MY ESSENTIAL SOUND ARE THERE BUT THEY ARE GREY AND CANNOT CLICK THEM I TRIED EVEN COMPLETELY RESETTING WINDOWS.

DO THEY KNOW WE ARE PAYING DEAR FOR THIS NONSENSENSE!!!!!!!!!!!

TELL ME HOW I REALLLY FEEL EH F-ME!

FOR REAL WHAT DO WE DO FRIGGIN WAIT FOR SOMEONE TO GUESS

THIS IS THE F%^& SYSTEM!!!

i want my money back in full

Legend

You're post is not at all useful. This is a user-to-user help forum, and for us to help, we need to know something about your system and settings.

Screen-grabs dragged/dropped onto your reply box so we can see both the timeline and ESP panels would be helpful.

Neil

Everyone's mileage always varies ...

Legend

Try Steps 2F, 3D and 3E below, one at a time. Report back.

Inspiring

Same problem

I'll try some advice

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