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Participant
September 25, 2026
Answered

Essential sound won't load

  • September 25, 2026
  • 3 replies
  • 14 views

When I drag a music track into the timeline, I get a pop-up saying “adding to library” but the bar doesn’t move at all.

 

Correct answer themanfromroom301

Don’t worry, I’ve just done an update and the issue is sorted

3 replies

Community Manager
September 25, 2026

Hi themanfromroom301,

We’re sorry about the poor experience. I’m able to reproduce this issue on my end, and we’ll report it to our product team for further investigation. Could you please confirm the version of Premiere you’re using? I’ll keep this thread updated with any information we receive.Thanks for bringing this to our attention!

Sumeet

themanfromroom301AuthorCorrect answer
Participant
September 25, 2026

Don’t worry, I’ve just done an update and the issue is sorted

Community Manager
September 25, 2026

Glad to hear that you were able to solve it! Feel free to reach out if you experience any other issues or have any questions.

Thanks,
Sumeet