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A
Anonymous
July 25, 2017
Question

Even Tech Support Couldn't Fix .AVI Problem

  • July 25, 2017
  • 3 replies
  • 1005 views

I edit on ASUS Laptop, GTX 960 Core 7i, Win10, 64bit.

I suddenly have a problem with editing AVI file from my Pentax K5. I've been editing AVI files from this camera for 7 years and one year on this system in CC. The audio plays fine, but monitors are black. Files play fine on media players.

Tech says the problem was reproduced on their end.

Anyone else have the same problem? Have a fix?

Thanks,

Bryan

This topic has been closed for replies.

3 replies

Nexahs1138
Nexahs1138
Inspiring
July 25, 2017

Your problem is pretty simple... you're using AVI.

AVI is a bunch of shitake mushrooms, but the reason you're having issues with it now is because a couple of months ago when Adobe updated PP it stopped recognising that format. Use Windows Movie Maker to convert the AVI to another format.

A
Anonymous
July 26, 2017

Ok, Nexahs1138, but why? And AVI is still listed as an acceptable file format on there website.

Premiere Pro CC supported file formats

I've been editing avi for about 8 years on PP. Why did they feel an urge to make it obsolete? And why do I have to pay for this software until I die? I really don't need all these bug fixes they put out, that create more bugs... Sorry for the rant...

Thanks Ann Bens , I'll give it a try.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 25, 2017

Please post screenshot of avi in MediaInfo in treeview.

A
Anonymous
July 25, 2017

Thanks for your help!

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 26, 2017

Go back a version and see if the issue is still there

or

Might need to re-install the mjpeg codec.

jasontcox
jasontcox
Inspiring
July 25, 2017

Couple questions - When did this start? After a Premiere update? An OS update? A GPU update? Are you using GPU acceleration? If so, have you tried turning it off?

A
Anonymous
July 25, 2017

I had not edited avi in a couple of months and found the problem yesterday. No problem editing mov. There was an Adobe update, but I can't tell you which one. No OS update, no hardware changes to computer.

I was using GPU accelerator. We changed it to software only, and still the problem persisted.

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