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nataliel77936300
Participant
January 1, 2018
Question

Export creating 2 files

  • January 1, 2018
  • 3 replies
  • 3886 views

After update, I've tried most of the limited Export choice for H.264 format but 2 files are being created instead of the one mp4. Is there a way to fix?

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 8, 2018

    Hi NatalieL,

    Still having this issue? If so, let us know. If not, tell us how you solved it.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    crashb18393228
    Participant
    January 14, 2019

    This is actually happening to me as well. Here's a screenshot of a finished file and its doppelganger...
    Both finished MP4 files work individually, so not sure why Premiere is making two? If I delete one I have no issue using the other one...?

    Not really an issue but weird.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 14, 2019

    crashb18393228

    Your issue is different from the original question which is about mulitplexing.

    Open the properties and check the time when they were made.

    Rameez_Khan
    Rameez_Khan
    Legend
    January 1, 2018

    Hey nataliel,

    While exporting to h.264, two files are created initially, which are then combined together (called muxing) into a single mp4 file. Please wait for the process to finish completely and you will get an mp4 file.

    Thanks,

    Rameez

    N
    nataliel77936300Author
    Participant
    January 1, 2018

    Hi, Happy New Year! Yes, even after fully finished still two files never mixed. I am using H.264 with every choice available like Vimeo 1080 or YouTube .. 4k etc. Not sure it matters, but my sequence is 4K

    I tested using Media Encoder and same project same format H.264 exports just fine finishing as one mp4. So it's a Premier Pro 2018 bug

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 1, 2018

    Tested on windows and it exports as a 1 file mp4.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 1, 2018

    Are you using a Blu Ray preset?

    If yes, I think that is correct, since Encore expects separate audio and video to author a disc

    Post a screen shot of your export setting

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