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travisb6202023
Participant
November 30, 2016
Question

Export errors when exporting quicktime

  • November 30, 2016
  • 1 reply
  • 7444 views

I have a quicktime movie that plays fine, but whenever I attempt to export I get the following error: 

Render Error

Render returned error

writing with exporter:H.264

Component: H.264 of type exporter

Spector 9

Error code -1610153867

This happens when I try to export is at as pro res quicktime as well. In fact, I can't really export it as anything without getting the render error.  i've put it in a sequence made from the clip as well so there's not really any rendering to be done.   I have several other versions of the .mov and all of them seem to be crashing as well when i try to export.  It seems like premiere is just having trouble handling the .mov files??  Any help is greatly appreciated.    Oh, it's adobe premiere CC 2015.

Thanks

    This topic has been closed for replies.

    1 reply

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    December 1, 2016

    Hi Travisb,

    1. Is this happening with exports from both Premiere Pro & Media Encoder?

    2. Have you tried to change the Renderer & Export?

          [File > Project Settings > General > Renderer to Mercury Playback Engine Software only]

    3. What is the version of operating system?

    4. Is it possible to share a sample Mov file to test in our environment?

    Thanks,

    Vidya Sagar.

    Ryan Choate
    Ryan Choate
    Participant
    June 23, 2017

    I'm receiving the same error (below is the text from AME's error log).

    Export Error

    Error compiling movie.

    Render Error

    Render returned error.

    Writing with exporter: H.264

    Writing to file: /Volumes/LaCie 12TB/Final Cut/EO .fcpbundle/Projects/Original Media/2010-08-28 21_59_37.mp4

    Writing file type: H264

    Around timecode: 00;03;44;04

    Rendering at offset: 30.764 seconds

    Component: H.264 of type Exporter

    Selector: 9

    Error code: -1610153867

    I'm running MacOS Sierra 10.12.5. My renderer is set to software only and I'm expericing this issue in AME and Premiere Pro. I can provide a clip if needed.

    Thanks for any assistance.

    -Ryan

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    June 26, 2017

    Hi Ryan,

    Sorry for the export issue. Please try the steps provided in this article How to fix issues that cause errors when rendering or exporting  & let us know the status.

    Thanks,

    Vidya

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