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P
p._3007
Participant
November 28, 2024
Answered

Export impossible

  • November 28, 2024
  • 1 reply
  • 541 views

Bonjour à tous,

 

Je suis débutante sur le logiciel Première. J'ai téléchargé la version 2025, que j'ai désinstallée et réinstallée plusieurs fois pour tenter de résoudre un problème très ennuyeux: je monte ma vidéo sans souci, mais au moment d'exporter le résultat final, Première se fige et plus rien ne se passe...  Le même problème survient dès que je veux faire un rendu sur la timeline. Auriez-vous une idée de comment résoudre ce gros souci ?

 

Mes rushes sont en 25 images par secondes, comme ma séquence. Je tente sans succès d'exporter en format H.264. J'ai aussi essayé de choisir un autre format, ou de passer par Media Encoder, mais ça ne fonctionne pas non plus.

 

A l'installation, Première dit être compatible avec mon ordinateur, un PC dont voici les spécifications:

Processeur Intel(R) Core(TM) i7-8559U CPU @ 2.70GHz 2.71 GHz
Mémoire RAM installée 16,0 Go (15,9 Go utilisable)
Système d’exploitation 64 bits, processeur x64

Avez-vous une idée de ce qui provoque cette impasse à l'export ?

Un grand merci pour votre aide !

 

Pascale

This topic has been closed for replies.
Correct answer John T Smith

You MAY have a video driver problem

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us-for
all Adobe programs use the STUDIO driver, not the GAMING driver-To
achieve the highest level of reliability, Studio Drivers undergo extensive-testing
against multi-app creator workflows and multiple revisions of the top-creative
applications from Adobe to Autodesk and beyond
.
If you have a laptop, you MAY also need to check for a laptop specific nVidia driver-SOME
laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 28, 2024

You MAY have a video driver problem

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us-for
all Adobe programs use the STUDIO driver, not the GAMING driver-To
achieve the highest level of reliability, Studio Drivers undergo extensive-testing
against multi-app creator workflows and multiple revisions of the top-creative
applications from Adobe to Autodesk and beyond
.
If you have a laptop, you MAY also need to check for a laptop specific nVidia driver-SOME
laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

    P
    p._3007Author
    Participant
    November 28, 2024
    Dear John T Smith,

    Many thanks for your very useful response! I just followed your advice and
    it solved everything. Amazing ! I can now export my videos without any
    problem. It's great! Thank you so much for taking the time to answer me,
    you were a huge help to me!

    Pascale
      Z
      zoe_1709
      Participant
      December 12, 2024

      Bonsoir !

      j'ai exactement le même problème. Peux-tu m'expliquer comment tu l'as résolu ? Je ne comprends pas bien la procédure à suivre !

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