Export issues

Question

When I export video's on premiere pro and try to open them on my phone, they don't open. I checked all of my exportation settings but they all match with what they need to be. Does somebody know a sulution to this problem?

John T Smith · Answer

Exactly what is INSIDE the video you are exporting?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

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